CX Researcher

Location Oakland, CA (Fully remote)
Starts 10/17/2022
Duration to 10/17/2023
Status Freelance
Rate Up to $50/hr
Our healthcare client is seeking a CX Researcher to join their team 40hr/wk, fully remote. This will be for 1 year with a high chance of extensions.

The ideal CX Researcher will have:
- Background is quantitative-heavy in research, with qualitative interpretation strengths
- Familiarity with CX, UX, product design, human centered design thinking, customer and user research, and/or journey mapping projects within a complex organization.
- Understanding of best practices in CX including customer experience design, product development, customer service, operations and process (lean sigma or Agile).

The Customer Experience Researcher will be responsible for:
- Define and refine research plans including interview guides, participant observation, information gathering tools, immersive research, SME conversations, surveys and more.
- Creating implementation guidelines and transition plan to experience design team and product managers to ensure alignment with strategic initiatives and the product
roadmap.
- Identifying customer needs through data analysis, primary and secondary research and competitive intelligence.

#LI-KF1

Submit resume (and samples if applicable) to: Koyun.Fan@jobalert.creativecircle.com


About Creative Circle
Creative Circle is a recruiting agency, and we proudly match professionals with companies looking for talented team members. The above listing is for a role with one of our clients. Our connections at top companies get your resume in front of the right people and access to amazing positions that aren't posted anywhere else. If you’re a good fit for this role (or another we're currently working on), a local recruiter will reach out to schedule a screening interview. We present only the top candidates to our clients.

For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa.