ACD Copywriter / Senior Content Strategist

Location New York, NY (Fully remote)
Starts Ideally 8/9
Duration 40-hours/ week ~ 6 months
Status Freelance
Rate DOE
Our client, a top insurance company, is seeking an ACD Copywriter / Senior Content Strategist to assist their team for about 6 months, 40-hours/week.

This role is freelance, fully remote but work EST hours, and a computer will be provided. There will also be a background check before starting.

ACD Copywriter / Senior Content Strategist Responsibilities:
- Balance customer needs and business requirements to ensure were delivering customer-centered experiences
- Provide content strategy and copy for transactional self-service systems, both desktop and mobile.
- Use and extend brand and style guides to ensure consistency, clarity and concision in customer experiences.
- Work with other copywriters on team to coordinate strategy
- Write clear, consistent, and succinct copy in voice to provide support and direction to customers.

ACD Copywriter / Senior Content Strategist Qualifications:
- Experience thinking about customer experiences end-to-end and across communications channels.
- History of defining content strategy across that journey and writing cross-channel communications (email, web, mobile, SMS) that work together to support the customer.
- Exceptional verbal and written communication skills.
- A demonstrable history of making sense of large amounts of complex information, providing structure and delivering it with clarity to varied audiences.
- Strong history in copywriting and content strategy.
- Experience writing for high-volume, transactional sites.
- Creating content for transactional mobile website or apps.
- Use of established brand and style guides.
- Establishing new communications or copy standards.
- Comfortable working with established design systems, while also being able to contribute to them.
- Creating content inventories and analysis to inform strategy.
- You should be a team player who collaborates well with multi-disciplined teams, skilled at giving and receiving design critique and able to be self-directed. Willing to take ownership of the work their assigned.
- Have a test and learn mindset, making use of customer insights and metrics to inform and improve your work.

Nice to have experience:
- Accessibility requirements for WCAG, ADA, etc.
- User Experience, Service, or Information design
- highly regulated industries, or in complex domains
- instructional design or writing

Submit resume (and samples if applicable) to: cc317@jobalert.creativecircle.com


About Creative Circle
Creative Circle is a recruiting agency, and we proudly match professionals with companies looking for talented team members. The above listing is for a role with one of our clients. Our connections at top companies get your resume in front of the right people and access to amazing positions that aren't posted anywhere else. If you’re a good fit for this role (or another we're currently working on), a local recruiter will reach out to schedule a screening interview. We present only the top candidates to our clients.

For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa.