Kailey Pagano, Author at Creative Circle

Whether you’re an individual marketer or leading a team, “martech” is all the buzz right now. What does this term mean? And why are we talking about it? Let’s dive in.

What is Martech?

Martech, short for marketing technology, refers to the variety of tools that companies use to automate, streamline, and market their products and services. Google Ads, Sprout Social, HubSpot, Marketo, Salesforce, Asana, WordPress, Drupal, Power BI — it’s all martech.

An individual team’s collection of platforms is known as a “stack.” Martech stacks can range from simple to highly complex — with some enterprises having 20+ tools in their stack, according to our recent LinkedIn poll.

For additional perspective, we asked two martech experts to share how they define the term.

Greg Kihlström, an experienced marketing consultant and creator of The Agile Brand, a marketing technology podcast, says:

“Martech encompasses the platforms and processes that enable marketers to reach audiences using digital means. It serves a broad array of purposes — from collecting data, to displaying and distributing content and experiences, to reporting and acting on the results of the efforts.”

Voloria Pettiford, a Creative Circle freelancer and marketing consultant, says:

“To put it simply, ‘martech’ is the product of marketing tools and technology working happily together. There was a time when ‘digital marketing’ was trending. Martech is very similar — except now, automation, AI, and analytics have been added to the mix.”

Why are we talking about it?

Martech isn’t new; enterprises have been leveraging these tools for years. But in today’s world, leaders are turning a sharp focus to how the tools are used, how they work (or don’t work) together, and the impact it all has on the customer journey — an experience that matters now more than ever.

According to online software marketplace G2, the martech solutions marketplace has grown 27.8 percent year-over-year, increasing from just over 11,000 solutions in 2023 to more than 14,000 in 2024.

Greg says he’s seen a significant demand for martech consultation over the last six months. “Organizations — not just marketing teams — need assistance in understanding which martech tools are right for their company and how to make the best investments.”

For example, Greg explains how many organizations are struggling to meaningfully understand and utilize AI in their stack. He says, “I help them understand where AI-based tools and methods can make the biggest impact and achieve maximum ROI.”

Voloria’s sentiment is similar. She experienced a martech consulting boom in 2020 during the COVID pandemic, and it’s been steady since. “Leaders are reevaluating their platforms and the people on their teams,” says Voloria. “Most companies have martech tools, but they’re not using them properly, or they’re not investing in the right ones. They need help streamlining.”

Why is this significant?

No matter what technology a marketing team has at its disposal, it’s essential to have an experienced team of talent in place to get the most out of it. “If just one marketing operations employee is deploying multiple tools, it’s likely that each tool is not being used effectively, and that employee is probably on target to burn out fast,” says Voloria.

What good is the technology if teams don’t have the bandwidth to leverage it?

When marketing leaders source new talent these days, they’re increasingly looking for specialists with experience in the specific tools they’re using. And the smart hiring managers are looking not just for platform-specific expertise, but for candidates with a proven ability to quickly upskill and learn a variety of technical applications. That’s the best way to prepare for sustained success in our rapidly evolving digital environment.

If you’re a job-seeker, read this: Many digital marketing and creative functions have evolved to either focus on or heavily involve martech. The jobs our clients are looking to fill may not specifically call out “martech” in the job title or description, but you can bet you’ll be asked about your martech skills in the interview process. If you’re interested in learning more about how to position yourself for these trending roles, read this: Martech and Your Job Search: Trending Roles, Areas to Upskill, Tools to Master

Takeaway

Enterprises have their marketing technology under a microscope. They’re focusing on which tools make the most sense for their organization, how the tools work together, and where to make the best investments — including their talent.

If you’re an organization looking to streamline your martech, let us know. Whether you have a specific martech challenge to tackle, need a full team of support, or are just looking to fill one critical role, we’re here to help.

If you’re craving more on the latest trends in martech, join our conversation with Greg Kihlström and Voloria Pettiford during our upcoming webinar on Tuesday, August 6!

About the Author.
Kayleigh is a Creative Circle freelancer — when she’s not chasing around her two young boys or laughing at Corporate Natalie videos, she spends her time creating content for us! She specializes in sharing advice for our talent community, so if you’re a creative with an appetite for blogs on market trends, job search guidance, and freelance life, subscribe to our newsletter and follow us on LinkedIn to ensure you never miss the latest.

June is Pride Month! Many organizations use this worldwide celebration to reflect on the tangible, substantial commitments we can make to support the LGTBQ+ community 365 days a year.

Progress is being made.
In 2020, the U.S. Supreme Court ruled that the broad language of the Civil Rights Act of 1964, which outlaws workplace discrimination on the basis of sex, should be read to cover sexual orientation, too. 👏 👏 And, as of 2022, 94% of Fortune 500 companies employ non-discrimination policies that explicitly include gender identity.

There is more to be done!
Despite these advancements and others, many LGBTQ+ employees still fear bringing their full selves to work. According to research conducted by Catalyst, a global nonprofit promoting DEI efforts in the workplace, only half of LGBTQ+ employees in the U.S. have come out to their supervisors.

And, U.S. employees who have come out report experiencing lower inclusion at work compared with their straight counterparts, particularly as it relates to feeling connected with colleagues.

Being an LGBTQ+ ally can transform lives.
Did you know allies are some of the most effective and powerful voices for LGBTQ+ people? Every new ally adds their voice and actions to a growing shift in mindset and behaviors, making it easier for the LGBTQ+ community to show up as their authentic selves at work and in life.

In partnership with our employee resource group, Prism, we’ve outlined four ways you can be an active LGBTQ+ ally in the workplace — instead of a passive one.

Prism is Creative Circle’s employee resource group that welcomes and works to address the interests of the lesbian, gay, bisexual, transgender, queer, or questioning communities, as well as allies.

1. Use LGBTQ+ Inclusive Language

Source: Academy to Innovate HR

David Allen, senior recruiting coordinator at Creative Circle and chair of Prism, says, “Your language matters — be mindful of the words you use and avoid gender assumptions. Using LGBTQ+ inclusive language in the workplace can help your employees and colleagues feel respected and included.”

Use people-first language that centers on the individual rather than their descriptor.

Use gender-neutral pronouns, especially when the gender of your colleague is unknown. If you’re unsure of someone’s pronouns, ask politely.

Remember, making mistakes is a part of learning. When you make a mistake, genuinely apologize (without making it about you) and use the proper inclusive language next time.

2. Include Pronouns in Your Communication

Add your pronouns to your email signature, video call nametag, and Teams/Slack bio.

Beyond claiming your own identity, including your pronouns shows you’re an ally to the LGBTQ+ community as it indicates that you don’t make assumptions about people’s gender.

Rose Boyer, Creative Circle recruiter and Prism ERG member, says, “This simple, low-effort act provides an opportunity for inclusion and helps colleagues feel more respected at work. When you share your pronouns, you’re providing others a safe space to share theirs.”

It’s important to normalize this practice and encourage others to do the same.

3. Educate Yourself Independently

As an LGBTQ+ ally, the most important thing you can do is educate yourself on issues pertinent to the community.

David Allen says, “Self-education is important. While some of us enjoy teaching others, don’t expect the LGBTQ+ community to educate you.” It can be exhausting to educate person after person on LGBTQ+ issues, so make the effort to educate yourself and meet them halfway.

To get started, look through this list of resources provided by Prism.

4. Practice Allyship Year-Round

While it’s great to express allyship during Pride Month and other days of visibility, don’t stop there. Show your support consistently throughout the year.

Advocate for inclusive workplace policies.
Actively challenge discrimination when you encounter it.
Amplify LGBTQ+ voices and celebrate their achievements.
Donate time or money to an LGBTQ+ charity.
Attend LGBTQ+ events.
Support an LGBTQ+ business. See page 15 of our Creative Circle ERG Gift Guide!
Share this blog with your colleagues and start a conversation.

Additionally, Rose Boyer emphasizes the importance of listening. She says, “Allies should offer a safe conversational space for a loved one. With their consent, talk to them about their experience(s) and truly listen. They might need it.”

Creative Circle’s Support for the LGBTQ+ Community

At Creative Circle, we are committed to providing an inclusive environment for all employees, promoting diversity, and advocating for equal rights. In partnership with our LGBTQ+ employee resource group, Prism, Creative Circle works to cultivate an inclusive community for all sexual orientations, gender identities, and expressions.

We offer robust parental benefits and family-building resources to our internal employees, including the Maven Wallet Program which covers up to $10,000 of IUI and IVF treatments. Annually, Creative Circle gives charitable donations to organizations for LGBTQ+ advocacy including The Trevor Project, American Foundation for Suicide Prevention, Lambda Legal, Broadway Cares, PFLAG, and GLAAD.

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About the Author.
Kayleigh is a Creative Circle freelancer — when she’s not chasing around her two young boys or weeding her garden, she spends her time creating content for us! She specializes in sharing advice for our talent community, so if you’re a creative with an appetite for blogs on market trends, job search guidance, and freelance life, subscribe to our newsletter to ensure you never miss the latest.

Let’s face it — the recent release of GPT-4o is a bit anxiety-provoking for many. In our recent poll, 55% of our online community said GPT-4o made them feel “worried and uneasy.” And the comments on OpenAI’s YouTube videos joking about humans being “toast” aren’t comforting to read. The world is going to implode!

Wait.

Pause for a minute. Take a deep breath. And, try to avoid catastrophic thinking.

What is AI anxiety, exactly?

Coined by Day One Agency, AI-nxiety is a term used to describe unease about the overarching ramifications of artificial intelligence on human creativity and ingenuity.

Fear of and resistance to new technological advancements has been common for centuries.

This technology newsletter by Jennifer Walter at Discover Magazine articulates it clearly. She explains how it’s normal to be wary of things we aren’t familiar with. When the bicycle began to rise in popularity in the 1890s, consumers were fearful of the harm the transportation technology might inflict on society. Physicians wrote about “bicycle face,” a condition described as “dark circles under the eyes” in female cyclers — physicians said the activity was dangerous to their health. 133 years later, it’s hard to imagine being so resistant to a bicycle, right?

In the 19th century, photography was an “art world outcast.” People saw it as a thoughtless device for replication, one that lacked the refined feeling and sentiment that we get from paintings. When you fast forward to today, photography is considered fine art, and it can be an incredibly lucrative profession.

How to Cope with AI Technology Advancements

With the rise of generative AI, we are on the cusp of more groundbreaking changes that will alter our reality. Here are five productive ways to digest the changes, leverage what’s available to you, and ease your mind a bit.

Be mindful of media exaggeration.

With rapid AI advancements getting all the buzz lately, it can start to feel like you’re an AI adaptation laggard. You’re not. The media often dramatizes news stories about AI, which can fuel anxiety and misconceptions.

A 2023 Gallup study of nearly 19,000 U.S. employees and leaders discovered that most employees — seven in ten — don’t regularly use AI in their job. Only 1 in 10 employees uses it daily, and within that 10%, most adapters reported using it to carry out routine tasks.

However, like the evolution of AI, these usage rates are expected to change quickly, so now is the time to jump on board.

Educate yourself.

Understanding how AI works, as well as its potential benefits and limitations, can demystify the technology and reduce fear. Reliable sources of information can provide a more balanced landscape and help ease the anxiety coming from the unknown.

Thanks to the AI innovators and early adopters, there are hundreds of how-to videos on YouTube — high-level tutorials for beginners, step-by-step instructions for specific AI tools, guides on using AI to boost your productivity, and more. Consider checking out these four channels recommended by an expert panelist on a recent Creative Circle webinar:

If you work in the creative space, review the summary of this webinar where three experts share how creatives can best position themselves to thrive in era of AI.

Focus on control.

Anxiety is often related to a lack of control. Get a feeling of control back by concentrating on the aspects of AI that you can influence.

Consider staying informed about how AI impacts your field, advocating for and using ethical AI practices, or learning new skills to stay relevant in our changing job market.

Join the conversation.

Talking about our problems and verbalizing our fears has been a source of relief for centuries. Process your anxieties with a friend or a coworker. Perhaps you’ll find that others feel similarly.

Prioritize participating in conversations with AI experts or online communities to gain different perspectives and reduce feelings of isolation. Attending a webinar with an open chat might be a good place to start! If you’re looking for an online community, here’s a list of seven popular AI communities to choose from.

Practice mindfulness and stress reduction techniques.

If the latest news on AI is triggering a tightness in your throat and a knot in your stomach, try stepping away from it and leaning into a mindfulness practice. Techniques such as mindfulness meditation have been proven to help reduce stress for decades. Consider finding a meditation or yoga studio near you, or give this Spotify playlist a listen.

Remember, AI is a tool — a powerful one — but it doesn’t replace the human touch. Embrace its potential, stay informed, and find a balance that allows you to thrive. AI can help humans do some incredible things, but YOU are still the artist behind the masterpiece.

About the Author.
Kailey is a Creative Circle freelancer — when she’s not chasing around her two young boys or laughing at Corporate Natalie videos, she spends her time creating content for us! She specializes in sharing advice for our talent community, so if you’re a creative with an appetite for blogs on market trends, job search guidance, and freelance life, subscribe to our newsletter and follow us on LinkedIn to ensure you never miss the latest.

If you’re passionate about your career — and about being a great parent — welcome to the juggle… er, jungle? Only kidding.

Caregiving can be challenging, exhausting, and incredibly rewarding, all at once. If you’re feeling the weight of responsibilities both at home and in your career, you’re not alone. Our online community recently shared some of their biggest challenges as employed parents — their top response? Finding work/life balance.

While there is no one-size-fits-all parenting plan, it can help to hear what’s worked for others. So, we asked 10 parents from Creative Circle to share their advice for juggling employment and parenting. Here’s what they had to say:

Meeting Caregiving Responsibilities and Spending Time with Loved Ones

Prioritize Your Tasks

To-do lists can feel overwhelming, but it can help to prioritize. Some tasks are urgent, while others can wait. Be intentional about what truly matters to you. Does the laundry need to be folded RIGHT NOW? Do you really need to answer that email on a Saturday? Probably not. But if it gives you mental peace, then absolutely yes.

Lauren Ferrara, senior vice president and mother of two, says she prioritizes her tasks and time ruthlessly and sets clear boundaries between work and home. “I focus on quality over quantity with my children. When I’m with them, I aim to be fully present,” Lauren says.

Lyla Weiss, recruitment manager and mother of two, finds quality time in the little moments. She says the best part of her day is when she picks her girls up from school. “From pickup to bedtime, we get the next several hours together,” says Lyla. She goes “full mom mode” during this time, putting the employment part of her brain to rest as much as possible. Lyla recognizes that things come up and sometimes schedules need to shift; she advises that parents embrace flexibility and be adaptable as family needs change. And she reminds us, “Don’t be too hard on yourself if things don’t go according to plan.”

Leverage Workplace Flexibility

While it’s not for everyone — or available to everyone — working from home can be instrumental in supporting parents and caregivers. Eliminating your daily commute gives you precious time back to accomplish other things, be it playing with your kids, tackling a home project, or making space for self-care. If you have the type of job that can be done from home, even if it’s just some of the time, consider taking advantage of this flexibility.

Brian Pope, lead recruiter and father of two, says in the 14 years of his career, the shift to a remote workplace has been the most impactful in achieving a more balanced work and home life. “And all the caregivers I’ve spoken to feel the same,” Brian says. “Hopefully remote work will be here to stay.”

Put Down the Device

In our increasingly connected world, it’s essential to recognize the impact of technology on our relationships. Have you looked at the screen time report on your phone recently? According to Data Reportal, the average screen time spent by users aged 16 to 64 across different devices is 6 hours 37 minutes per day. Consider putting down the device and being present — for you, and for your family.

Jason Lindberg, managing director and father of four says, “Work responsibilities aside (I have a job to do), I force myself to put down the device and be in the game. I only have so many nights to be present before the kids are grown. Spending time is as simple as talking to my family without the phone, iPad, or TV being on.”

Performing Well at Your Job and Reaching Career Goals

Communicate and Set Boundaries

Clear communication helps set realistic expectations. By communicating openly, working parents can express their needs, challenges, and limitations. And this applies both at home and in the office — communicate with your manager, with your partner, with your children, with your caretaker.

Brian Lamsback, regional director and father of two, says he’s blessed to have a great parenting teammate at home. They communicate about schedules, career needs, and goals often. Brain says, “Ask your spouse, friend, or a family member to help you juggle things at home so you can prioritize your work when you need to.”

Lauren Schneider, lead account executive and proud mother of her baby girl, says, “You can absolutely be an ambitious career person and an amazing parent.” She confirms that communicating with her manager has been pivotal in her success with this.

Kurt Brown, senior vice president and father of three, says his boundaries with his family are crystal clear — especially because he works from home. “If Dad’s office door is shut, you cannot come in,” he says. Set physical barriers so you can focus on work, and stick to them.

Have a Growth Mindset

A growth mindset can significantly benefit working parents by encouraging them to view time constraint challenges as opportunities. You don’t have to log 50+ hours per week in the office to succeed — learn to thrive in your allotted work time and approach your tasks with optimism. And while it won’t be easy at first, over time you will establish routines and practices that help you juggle home and work.

Chris Coates, chief financial officer and father of three, says it’s all about effort and attitude for him. He says, “There’s always going to be folks that are ‘smarter’ than me, or may have other perceived advantages, but they might not have what I’ve got — determination. And I’m always in full control of that.”

Self-Care: Being Kind to Yourself

Use PTO and Sick Time

If you receive paid time off or sick time at your company, remember that it’s part of your total compensation and should be used when you need it. PTO isn’t just for vacations. Take the day to tend to your needs, whatever they might be. And if you’re sick — physically ill or mentally drained — take the sick day to heal and keep your life in balance.

Regional director Brian Lamsback says his team has taken an intentional approach to destigmatizing mental health days. He says, “We’ve agreed ahead of time, as a group, that we don’t have to say we’re sick when we’re not. Telling our managers that we ‘need to take a sick day’ is sufficient.” He says this approach helps his team check in with themselves more often, and hopefully helps avoid potential burnout.

Nurture Your Well-Being

There’s a reason the airlines tell parents to put their oxygen mask on first: you can’t pour from an empty cup. Prioritizing self-care is one of the best things you can do for yourself and your family. Sure, it might not look the same as it did before children, but it can, and should, be on your list of priorities — right up there with “feed the kids breakfast.”

Katie Welker, manager and proud mother of her baby boy, says she’s recently made a list of “non-negotiables” to help recharge after a busy work week. “I go to a Pilates class, walk my dog, and plan meals for the week ahead.” Katie emphasizes how important this is for her. “I look forward to this time and my family knows I need to do this to avoid getting overwhelmed.”

Emily Webber, senior vice president and mother of two, can’t say enough about the importance of prioritizing self-care. “Taking care of my body through nutrition and exercise has made a difference in my overall attitude, patience level, and happiness.” She says it doesn’t take much time — she dedicates 30 minutes to one hour each day. “The time I commit to myself is just an important as any care I give directly to my children. Plus, I know I am setting a healthy example for my daughters,” she says. When parents take care of themselves, it benefits everyone in the family.

Lead account executive Lauren Schneider reminds us to lean on our village. “Don’t just lean on your village when you need to take care of things at work — lean on them when you need to take care of yourself, too.” Lauren adds, “There’s a strength in accepting support and a beauty in watching your loved ones experience your family along with you.”

Managing director Jason Lindberg shares an important reminder: “Flush the Instagram influencers’ sparkling homes and perfection! It’s not real. Raising a family can be messy, and sometimes frustrating. Real life isn’t social posts. It’s dishes in the sink, laundry for days, and basic house projects you should have finished a year ago. The mess and frustrations will soon be gone. You only have so long with kids before you’ll be longing for the chaos again.”

Creative Circle’s Support for Working Parents and Caregivers

At Creative Circle, we’re committed to providing support to our employees through family-building resources, parental benefits and leave, and work-from-home-flexibility. We have an employee resource group dedicated to parents, caregivers, and allies; their mission is to empower and nurture our parent and caregiver community and to support healthy and productive lives — inclusive of work relationships.

About the Author.
Kayleigh is a Creative Circle freelancer — when she’s not chasing around her two young boys or biking on the canal with her husband, she spends her time creating content for us! She specializes in sharing advice for our talent community, so if you’re a creative with an appetite for blogs on market trends, job search guidance, and freelance life, subscribe to our newsletter to ensure you never miss the latest.

Freelancing isn’t just a side hustle anymore — it can be your full-time job (and a lucrative one, too!). As of January 2024, there are an estimated 76.4 million freelancers in the United States, and ~40% of them freelance full-time. To back that up, we asked our creative community how many freelance hours they log each week. The response? 36% are leveraging freelance work as their main income stream.

It’s clear that creatives are consciously opting for the freelance path, and for good reason. We asked two of our seasoned recruiters, Elizabeth Calabrese and Jayce Reyes, how to thrive as a full-time freelancer. Here’s what they had to say:

Freedom, Flexibility, and Self-Management

Being a freelancer means you’re the captain of your own ship, the CEO of your freelance business. “You can decide when and where you work. Your freelance hours can flex around your personal needs, plus, there’s a lot of opportunities to work remote,” says Elizabeth.

Picture this: You’re putting the finishing touches on your latest design project, sipping hot coffee in your work-from-home attire (we’ll let you decide what that looks like) while the rest of the 9–5ers are still stuck in rush hour traffic just to get to the office.

And can you do this full-time? Yep! But you’ll likely need to pick up multiple part-time gigs. And doing this well requires organization, clear communication, and time management.

Elizabeth stresses the importance of project management. “When juggling part-time gigs, find a method that works for you. It could be splitting up your days per client, or creating time blocks for each client each day.” Elizabeth suggests looking into project management tools to help manage your workload across clients. If you need somewhere to start, our Creative Circle favorite is Asana.

Diverse Portfolio and Higher Pay

Freelancing full-time enables you to diversify your portfolio relatively quickly.

When hiring managers see your comprehensive range — from web design to content writing to social media management — they’ll perceive greater value, making you a highly sought after candidate.

Jayce Reyes shares that the most in-demand skills he’s seeing at the moment are “technical skills related to digital platforms, coding, and specialized software.” He reminds us to never undervalue soft skills. “Effective communication, time management, and adaptability are universally valued across industries,” says Jayce. Freelancers should consider gigs in fields with growing demand, such as digital marketing, data analysis, or user experience design.

But don’t just diversify your skills — explore different industries, too.

Jayce explains how experience in multiple verticals can be particularly advantageous when trying to make more money. “Freelancers can strategically seek out opportunities in specific verticals that have higher demand for their skills and offer greater compensation.” He adds, “Find the industry that calls to you and take on gigs there. Becoming an industry-specific expert can enable you to command higher rates due the specialized nature of your services.”

When setting wage expectations, consider each project’s scope, complexity, and the value you provide. Decide on a pricing structure (hourly, per-project, or retainer) that aligns with your work style and your financial goals. Jayce says, “It’s crucial to periodically reassess your rates as your experience and market demand evolve.”

To access detailed salary breakdowns for creative, marketing, and tech roles, check out our salary guide.

Link Arms with a Recruiter

One of the biggest challenges freelancers face is finding consistent work. And when you’re freelancing full-time, the work needs to keep flowing. That’s where a trusted recruiter comes in — they know you better than your favorite coffee shop barista!

Recruiters do the heavy lifting to find relevant openings, make client intros, and negotiate the best rates on your behalf. At Creative Circle, our connections with top companies get your resume in front of the right people and provide you access to positions that aren’t posted anywhere else. Plus, when you work with us, you’re on our payroll. So, you can immediately cross “send invoice” off that to-do list in your new project management tool 😉.