CX Specialist (Customer Experience Surveys)

Location Coppell, TX (Fully remote)
Starts Within a Couple Weeks
Duration ~ 6 Months
Status Freelance/ possible Full-Time
Rate Up to $45 an hour/ DOE
Our client in the Healthcare space has a need for a CX Specialist! This freelance role will be 40 hours a week for roughly 6 months. This opportunity does have the chance to extend or convert to a full-time, salaried position for the right candidate.

This role is FULLY REMOTE, although the client would prefer someone who currently lives in the Dallas / Fort Worth area.

CX Specialist Responsibilities:
- Working with an outside vendor to facilitate customer experience evaluations
- Creating a cadence and content around reporting insights and reporting insights back to senior leadership.
- Monitoring internal and external trends to ensure that content is optimized.
- Working with the outside vendor on defining tools to respond back to customer feedback.
- Creating various multichannel strategies and ensuring that execution is happening with the agency.
- Identifying key touchpoints along the brand/ customer experience journey.
- Partnering with various departments on campaign assets as well as gathering reporting from various channels.
- Being a champion of the customer's experience and making sure the tools are adequate.

CX Manager Requirements:
- 3+ years' of experience
- Bachelor's degree
- Microsoft Office
- Experience with customer satisfaction survey management
- Experience with vendors like Qualtrics, Medallia or ZenDesk
- Understands metrics around CSAT, Net Promoter, OSAT and CES

Submit resume (and samples if applicable) to: austin.callaway@jobalert.creativecircle.com


About Creative Circle
Creative Circle is a recruiting agency, and we proudly match professionals with companies looking for talented team members. The above listing is for a role with one of our clients. Our connections at top companies get your resume in front of the right people and access to amazing positions that aren't posted anywhere else. If you’re a good fit for this role (or another we're currently working on), a local recruiter will reach out to schedule a screening interview. We present only the top candidates to our clients.

For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa.