CMS Support Lead

Location Indian Land, SC
Starts Start of January
Duration Full-Time
Status Full-Time
Rate $60-$80K Depends on experience
Our client is in the mortgage space. They are growing fast and at the top of their game. They are seeking a permanent CMS Support Lead. This person can be local or remote.

The position:
Move high priority tickets to the front of the line and make sure updates are communicated with ease. You will ensure others on the support team are providing top customer service. The project liaison between internal team and the customers - the load officers

The responsibilities:
- Lead our support team (indirectly) by providing business expectations and manage ticket escalations
- Liasison between stakeholders, clients, outside vendors and oversees partners.
- Work with the internal comms team and training team to ensure all parties are aware of any technical issues that affect the masses
- Be the point of contact for support escalations for training team and clients
- Help prioritize tickets and enhancements - then communicate
- Become and SME on the proprietary CMS

The skills:
- 3+ years of tech change management communication.
- Ability to work cross-functionally in a matrix environment.
- Great bedside manner and positive attitude.
- Quickly recognizes issue needs and escalate to resolve it.
- Able to manage multiple high priority tasks or projects at a single time.
- Cloud based application experience.

Apply today if this role is for you!

Submit resume (and samples if applicable) to:

About Creative Circle
Creative Circle is a recruiting agency, and we proudly match professionals with companies looking for talented team members. The above listing is for a role with one of our clients. Our connections at top companies get your resume in front of the right people and access to amazing positions that aren't posted anywhere else. If you’re a good fit for this role (or another we're currently working on), a local recruiter will reach out to schedule a screening interview. We present only the top candidates to our clients.

For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa.