Senior Service Designer

Location Louisville, KY
Starts Within a Few Weeks
Duration 4 months contract to hire
Status Freelance to Full-Time
Rate Around $80/hour; depending on experience
Are you a service designer who loves creating new service experiences for consumers that improve outcomes & help them achieve better health? Our Fortune 100 healthcare client is looking for a senior service designer to join their team.

This is a 4-month contract to hire role. The role will be offsite mainly, but has the opportunity to transition onsite in January 2022. If the candidate is not in a local market, then they can work fully remotely on Eastern or Central time zones.

The senior service designer will be responsible for:
- Coordinating seamless customer experience connectivity across touchpoints, channels, & business offerings
- Utilizing strategic tools & human-centered approaches, such as UX research, customer personas, journey mapping, & service blueprinting
- Exploring new services through delivery to measure the consumer experience & support ongoing improvement & evolution of the consumer's journey
- Delivering a personalized, seamless, & easy experience for customers
- Working collaboratively to propose novel experience improvements for unique & diverse customer populations
- Building repeatable, effective tools & processes
- Driving customer research agenda to align strategy & knowledge gaps
- Leading teams to synthesize findings into insights & business recommendations that engender empathy & drive impact
- Tracking implementation to tie improvement activities to key measures that create customer & business value
- Developing & maintaining service blueprints across all touchpoints
- Collaborating with product teams & business partners to quantify value of a concept, design operational roles & processes, & build business models

The senior service designer must have:
- 4-6 years of experience with UX Design
- 3+ years of experience with Design Thinking, Service Design, Design Strategy, user-centered design methodologies
- Bachelor's degree in design-related field
- Experience with horizontal leadership experience (i.e., projects, initiatives)
- Expert facilitator with ability to design and deliver multiple types of design activities with consumer & business stakeholders
- Demonstrated ability supporting user experience needs from design definition to execution & measurement
- Experience with conducting UX research
- Advanced communication & storytelling abilities
- Experience working with product teams using an Agile methodology
- Ability to quickly put structure in place to manage work in a dynamic, complex, fast-paced environment

If you feel you are a good fit for this role, please email us and tell me why with your resume and/or portfolio.

Submit resume (and samples if applicable) to:

About Creative Circle
Creative Circle is a recruiting agency, and we proudly match professionals with companies looking for talented team members. The above listing is for a role with one of our clients. Our connections at top companies get your resume in front of the right people and access to amazing positions that aren't posted anywhere else. If you’re a good fit for this role (or another we're currently working on), a local recruiter will reach out to schedule a screening interview. We present only the top candidates to our clients.

For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa.