Marketing Project Coordinator

Location New York, NY (Fully remote)
Starts around 9/26 - background check and onboarding required.
Duration 40-hours/ week, ~ 1 year
Status Freelance
Rate DOE
Our client is a major financial and insurance institution, with offices in Manhattan. The market research team is seeking a Project Coordinator to join their team for approximately 1-year starting as soon as 9/26. Onboarding and background check is required.

***This position can be 100% remote***
A computer will be provided.
Must have experience project managing multiple projects at once. Someone with understanding of market research/ business analytics would be ideal.

Project Coordination (30%):
Partner with product marketing lead(s) to understand project scope, strategy, and expectations
Quickly get up to speed on relevant legal requirements, systems, and process
Manage multiple event timelines, needs and feedback
Helps manage partner relationships through day-to-day interactions
Design and manage ad-hoc surveys in support of other strategy initiatives involving marketing, product partners and customer employees

Program Development & Maintenance (70%):
Advise team of upcoming partner needs and support development of new studies
Troubleshooting where necessary to ensure program success
Collaborate with Marketing, key internal business stakeholders (US Customer Service Consultants, Global Technology stakeholders including Claims/Call Center) and external partners
Works directly with partners to manage delivery of data and understanding of all tNPS/CSAT studies; Works with manager to oversee communication to internal stakeholders
Proactively identifies process and project management improvements or enhancements to oversample studies and overall Voice of Customer program
Supports manager in overall Voice of Customer program management, including communications and timelines
Design, lead and manage multiple manual secure file transfer processes

2+ years of solid project management experience, proactive coordination of in-process projects and future needs
Previous experience making/contributing to recommendations, prioritizing, managing and tracking multiple projects
2+ years of experience with Microsoft Word, PowerPoint, Excel, and adaptability to learn new software as needed
Excellent understanding of customer service needs and collaboration
Strong creative problem-solving skills and demonstrated ability in problem solving diagnosis (i.e., asking scoping questions to understand what the business partner needs, as opposed to the information they want)
Ability to translate data and learnings into actionable recommendations
Strong attention to detail and a team player with experience interacting with different functional areas and personality styles

Submit resume (and samples if applicable) to:

About Creative Circle
Creative Circle is a recruiting agency, and we proudly match professionals with companies looking for talented team members. The above listing is for a role with one of our clients. Our connections at top companies get your resume in front of the right people and access to amazing positions that aren't posted anywhere else. If you’re a good fit for this role (or another we're currently working on), a local recruiter will reach out to schedule a screening interview. We present only the top candidates to our clients.

For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa.