Lead UX Researcher

Location Brooklyn, NY (Hybrid)
Starts Ideally 7/25, interviews ASAP (2-3 weeks for onboarding)
Duration Ongoing, 40 hours/week
Status Freelance to Full-Time
Rate $67+ per hour
Our client, a global financial services company, is looking for an experienced Lead UX Researcher to join their team freelance to full-time, hybrid, onsite a couple of days a week in NY or NJ (both locations are easily commutable by public transportation).

A minimum of 5 years of research experience is required.

The Lead UX Researcher will develop research strategies that deliver actionable insights using qualitative and quantitative research methods to improve and innovate employee experiences for the complex Cybersecurity space.

What does a day to day look like?
Collaborate with the 13 researchers and designers on the tea
Their work is organized across various product lines
This researcher will focus on 4-5 products in Cyber Ops
A lot of user journeys and personas
A lot of qual and quan research
Ideally also facilitate workshops but primary role is the user journeys + discovery

Lead UX Researcher Responsibilities:
Work with design and product leads in order to identify areas where user experience research can best provide insight and impact and develop research roadmaps
Design and lead qualitative research studies
Ensure research results are actionable and contribute directly to meeting project and business goals
Support other researchers as needed to ensure quality and consistency of deliverables and best practices
Coach and mentor junior team members
Contribute to next gen vision for the research function, identifying areas of opportunity or improvement, including identifying process improvements, new tools and approaches
Draw inferences from a wide range of types of data sources and studies
Inspire confidence and collaborate closely with a variety of internal and external stakeholders, across functions, and including product leadership and senior business executives
Work with very senior stakeholders and provide top-executive-quality deliverables and input when needed

Lead UX Researcher Qualifications:
Bachelors, Masters or Ph.D. degree in related field (HCI or Interaction Design or Design Research) preferred or equivalent relevant experience
5+ years of experience planning and executing user research studies
Ability to drive multiple medium complexity initiatives with minimal guidance
Passionate for designing and delivering research for maximum impact and for developing world-class products and experiences
Ability to champion user experience research and integrate within the design planning, estimation, and prioritization process
Demonstrated ability to incorporate design thinking methodologies and deliverables into product development process
Clear articulate communication skills
Familiarity with banking and finance a plus
Experience with B2B research (not just consumer) an advantage
Portfolio or examples of past projects
Ability to train and mentor junior team members

Soft skills: big picture thinker, cares about detail, kind, caring and empathizing with users.

This is a long-term, freelance to full-time Lead UX Researcher opportunity starting ideally before the end of July!

Submit resume (and samples if applicable) to: Billy.Carter@jobalert.creativecircle.com


About Creative Circle
Creative Circle is a recruiting agency, and we proudly match professionals with companies looking for talented team members. The above listing is for a role with one of our clients. Our connections at top companies get your resume in front of the right people and access to amazing positions that aren't posted anywhere else. If you’re a good fit for this role (or another we're currently working on), a local recruiter will reach out to schedule a screening interview. We present only the top candidates to our clients.

For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa.