Client Success Manager - Atlanta

Starts Within a Couple Weeks
Duration Full Time
Status Full Time
Rate up to $70K, DOE
Our client is looking for a Client Success Specialist for a full time direct hire role.

The ideal candidate will have a combination of experience in customer service, account management and project management.

Working with both external clients and internal teams, The Client Success Manager ensures that teams are supported in delivering successful product launches and ongoing account management.

Day to Day:
- Liaise with internal and external stakeholders to support new client launches and ongoing account management
- Regularly identify client issues for resolution and escalation.
- Assist with post-implementation product training
- Own the creation and distribution of training collateral to client teams
- Gather monthly reporting data to understand overall account health
- Identify under-utilization areas and promote visibility of software solutions and products
- Create and content for presentations to internal stakeholders
- Travel to clients and actively participate in account dialogue as needed
- Assist with ensuring product launches are completed on time and within budget
- Seek opportunities to attain new projects/business, spearhead new growth and generate revenue within current clients

Required:
- 1 – 3 years of work experience
- BA/BS Bachelor’s Degree
- Ability to grasp new products & technology
- Proficiency with MS Excel and PowerPoint
- Strong analytical and writing skills
- Keen attention to detail
- Excellent verbal and written communication skills.
- Strong interpersonal skills.
- Ability to interface with all levels of an organization in a professional manner.

This is a full time direct hire opportunity.

Submit resume (and samples if applicable) to:


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