CX Analyst - WFH during Covid-19

Starts September 2021
Duration Approximately one year
Status Freelance
Rate Up to $40/hr DOE
Our consulting client is looking for a CX Analyst to join their team.

What you'll be doing as the CX Analyst in this role:
- Planning and conducting user research, interviews, surveys and testing and analysing data to identify improvement areas in digital channels
- Reporting to senior research, design and delivery leaders
- Collaborating with cross-functional internal and client teams, users and stakeholders
- Working on projects under the umbrella of a large omni-channel transformation project
- Delivering key insights, consulting with stakeholders, planning and/ or executing and possibly leading more junior team members based on your experience + project needs

Skills and Experience for this CX Analyst role:
- 3+ years exp as an Analyst with a focus on Customer Experience
- Proficiency with industry-relevant tools
- Experience and deep knowledge in user testing and analysis informing customer experience strategy
- Experience working in complex environments or on large-scale transformation projects

Apply with a brief description and any relevant work samples to be considered for this role.

SEP. 2021

Submit resume (and samples if applicable) to: Maggie.Oakley@jobalert.creativecircle.com


About Creative Circle
Creative Circle is a recruiting agency, and we proudly match professionals with companies looking for talented team members. The above listing is for a role with one of our clients. Our connections at top companies get your resume in front of the right people and access to amazing positions that aren't posted anywhere else. If you’re a good fit for this role (or another we're currently working on), a local recruiter will reach out to schedule a screening interview. We present only the top candidates to our clients.

For Creative Circle to represent assignment employees for assignment opportunities, applicants must be currently authorized to work in Ontario, Canada, without the need of employer sponsorship for a non-immigrant visa.