Account Manager with SaaS experience - WFH during Covid-19

Starts 9/1
Duration 12/31 with possible extension / conversion
Status Freelance
Rate DOE
Our Social Media Tech client is currently seeking a Freelance Client Success Manager with SaaS experience.

This is a remote role for now due to COVID, working EST hours. This role starts as soon as 9/1 and will go through 12/31 with a possible extension / conversion.

The Client Success Manager will be responsible for:
- Own the end to end strategic relationships with a portfolio of clients. They will ensure client satisfaction as well as grow the business and revenue.
- This role will be a mixture of pre-sales, account management and project work
- Ideal person will have a background in account management / solutions consulting
- Experience with Saas and Tech companies
- Develop a trusted advisor relationship with customer executive sponsors
- Deliver awe-inspiring presentations and trainings. Provide insightful practices and structure creative solutions
- Navigate through multiple departments within an organization to build use cases and business value
- Adapt quickly to product changes and limitations, and communicate these strategically to stakeholders

The IDEAL Client Success Manager will have:
- 5 years of Business development, sales or professional services experience at a software/SaaS company; in this specific space. Saas experience most critical

- Proven track record of building strong C-level executive relationships, a deep sense of empathy and dedication;

- Experience in preparing and delivering presentations targeted to a senior audience;

- Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience;
- Experience deploying SaaS platforms across enterprise organizations and driving long-term engagement;

- Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment

- Ability to adapt to a rapidly changing product and respond strategically to customer needs;

- Exceptional interpersonal skills and the ability to develop strong working relationships at all levels of management, both inside and outside Facebook;

- Experience meeting multiple objectives in an entrepreneurial environment with little supervision;

- BA/BS degree required, MBA or other relevant advanced degree preferred

Submit resume (and samples if applicable) to:


About Creative Circle
Creative Circle is a recruiting agency, and we proudly match professionals with companies looking for talented team members. The above listing is for a role with one of our clients. Our connections at top companies get your resume in front of the right people and access to amazing positions that aren't posted anywhere else. If you’re a good fit for this role (or another we're currently working on), a local recruiter will reach out to schedule a screening interview. We present only the top candidates to our clients.

For Creative Circle to represent candidates for freelance opportunities, applicants must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa.