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Customer Engagement Manager - Fully Remote/Off-site

Starts Interviewing now!
Duration Full Time
Status Full Time
Rate DOE
Our B2B consulting client is hiring a senior-level Customer Engagement Manager full time. This is a client-facing project management role in the content strategy and sales messaging space. Must have 5+ years of client-facing, B2B marketing experience to be eligible.

This is fully offsite, you can be based anywhere in the U.S. to apply!

What you will be doing as a Customer Engagement Manager:
- Work directly with account team to build out a plan for customers to see maximum success
- Oversee all post-sales activity which includes ensuring projects are delivered on time and within budget, maintaining project documentation
- Identify schedule deviations or challenges, and hold multiple internal and customer teams accountable for keeping their portion of projects on track. Understand and monitor various program reporting tools.
- Troubleshoot and find resolution to any client issues
- Organize a high volume of client information including scheduling and direct client communication
- Oversee logistics include resource allocation, time-zones, platforms and sharing of information across departments
Develop and execute on an internal and external communication plan to keep stakeholders informed of progress
- Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention
- Maintain a deep understanding of products and educate customers about the most relevant features for their specific requirements

What you need to know as a Customer Engagement Manager:
- 5+ years of project management experience (technology, agency or B2B preferred)
- Must have a Bachelor's degree
- Expert level project management skills in content strategy with the ability to manage high touch clients (project management certification is a plus!)
- Experience in Account and Client facing roles
- Must be extremely organized and detail oriented throughout the client project process
- Thorough understanding of Workfront preferred, but not a must-have
- Ability to stay calm and effective within high stress environments/situations
- Understanding and openness to learning new technologies

JUN. 2021

Submit resume (and samples if applicable) to: CC321@jobalert.creativecircle.com

For Creative Circle to represent candidates for freelance opportunities, applicants must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa.