Remote eCommerce CX / Merchandising Manager - Fully Remote/Off-site

Starts Early June 2021
Duration Ongoing, possible freelance to full time
Status Freelance/ possible freelance to full time
Rate DOE
Our client, global wellness brand, is looking for a Remote eCommerce CX / Merchandising Manager to join their team on a long term freelance or freelance to full time basis.

This role lies at the intersection of customer experience and ecommerce merchandising and the Remote eCommerce CX / Merchandising Manager will have the opportunity to help manage a $100 million and growing ecommerce site. You'll be responsible for overseeing the site's experience and merchandising, working closely with engineering and product teams to build aspirational, content-rich experiences that drive revenue. Responsibilities include:

- producing and delivering scalable practices for merchandising that support current and futre growth
- use customer and business needs to develop a digital merchandising strategy and roadmap
- own planning and management of ecommerce content, leading creation of product, landing and content pages
- obsess over data and conversion rates, using critical thinking and analysis to identify areas of growth opportunity and enhance conversion rates
- develop and drive digital merchandising strategies with laser focus on UX, customer journeys and optimization
- work with analytics and customer data to identify opportunities and lead competitive analyses

Requirements for the Remote eCommerce CX / Merchandising Manager include:

- minimum 6+ years of experience in ecommerce, merchandising and customer experience, preferably in a direct B2C ecomm site vs general online marketplace
- experience in building / testing / executing site testing programs
- MUST have previous experience in highly data-driven merchandising and content roles
- strong leadership and collaboration skills
- MUST have experience with commerce platforms such as Broadleaf, Shopify, Magento, etc.
- Strong skills in Google or Adobe Analytics and web testing platforms
- expert knowledge of using business, customer and competition to create merchandising strategies
- working knowledge of coding programs such as HTML, CSS, Javascript a plus!
- Bachelors Degree

Submit resume (and samples if applicable) to:

For Creative Circle to represent candidates for freelance opportunities, applicants must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa.