Account Manager - WFH during Covid-19

Starts Interviewing Now!
Duration 5+ months
Status Freelance
Rate $43 - $53/hr DOE
Our client, a major online retailer, needs an Account Manager to join their team for a 5+ month contract, 40 hours/week.

In this exciting opportunity on a project and calendar basis, the Account Manager acts as the subject matter expert between business teams and the internal production teams. The Account Manager is involved in any pre-production meetings to ensure proper understanding of the scope of the project and also schedule a recap of the project to glean feedback for improvement with the teams. The Account Manager will enhance the communications, and productivity of projects between the business teams and the creative teams.

Top responsibilities:
• Act as an elevated point of contact for assigned teams and projects (primary day-to-day contact is generally the Producer).
• Be the known point of communication for all issues and conflict resolution.
• Be the known contact for all requested services outside of the established production routine.
• When necessary, maintain contact with business and creative for all phases of projects, insuring smooth communications at all times.
• Ensure project schedules are communicated and adhered to.
• Work closely with the project teams in order to maintain a continuous high-level knowledge of project status.
• Provide regular two-way clear communication between the businesses and creative teams, to provide strong team representation, and set proper expectations.
• Provide a calendar for category pages and home page based on business needs.
• Monitor seasonal business needs by category for larger creative initiatives.
• Dissemination and provision of information, needs analysis and obstacle resolutions via appropriate communications channels to relevant management.
• Dissemination of newer workflows and developments.
• Onboarding of new people with collaboration of the local teams, including: workflow processes, people introductions, overseeing and coordinating needs with the creative and business teams, and ensuring that documentation is updated.
• Provide feedback to local management on whether the appropriate personnel are on the project, making suggestions for change.
• Ensure all processes and procedures are completed, quality standards are met.
• Collaborate with Creative Directors to audit delivered imagery and/or final output to ensure that the met or exceed quality standards and business expectations.
• Review all major deliverables outside of the normal production (i.e. strategic briefs, styles guides, test imagery, marketing imagery) prior to delivery.
• Expand visibility and strengthen position with existing teams by deepening the relationship and cultivating new relationships.
• Pursue and be aware of opportunities for growth and new business, or other support.
• Understand capabilities and services of creative, and effectively communicate all offerings.

Required skills / qualifications for the ideal Account Manager (please provide specific examples of how these apply to you):
- BA and 2+ years of experience in account management or client services, ideally in a creative production environment or media agency
- Excel, Word, PowerPoint, Outlook
- Leadership skills, excellent communication and interpersonal skills with ability to demonstrate initiative, self-motivation and assertiveness
- Highly organized and focused multi-tasker with strong attention to detail
- Ability to manage conflict within teams

Preferred skills / qualifications:
• Strength in developing strong internal/external relationships
• Track record for forward and innovative thinking
• 2+ years’ experience growing business relationships, managing relationships with a value of at least $1M
• High level of energy and commitment with ability to work in a fast-paced changing environment
• Ability to travel as needed between locations

Creative Circle is focused on protecting the health and safety of our candidates, clients, and communities. Details of our job descriptions are always subject to change, e.g., on-site vs off-site. We follow the guidance of the CDC, WHO, CPHA, and government officials. If you have questions about a specific job posting, please contact us. Be well and stay well. - Creative Circle.


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For Creative Circle to represent candidates for freelance opportunities, applicants must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa.