FAQ Content Editor / Strategist - WFH during Covid-19

Starts March
Duration 40 hours/week, 3-4 months
Status Freelance
Rate DOE
Our client, a global financial services company, is looking to hire an experienced Content Editor / Strategist for a 3-4 month freelance need, fully remote, but ideally based in the NY area; must work NY/East Coast hours.

Qualified Content Editors / Strategists must have experience with either FAQ content and/or Virtual Assistant content (similar to chat bots). Ideally a candidate has done both FAQ and AI-driven Virtual Assistant / online chat content.

The instructional content is for a B2B digital payment product: a complicated platform that sees a lot of transactions, requiring instructional content.

FAQ Content Editor / Strategist Details:
• Revise content, eliminate repetitive content and align existing content with their FAQ content for their global cash management solution product
• Come up with guides going forward on how content should be handled
• Approximately 70% editing & 30% content strategy
• There is a content strategist working on the broader content, this person will work very closely with the strategist and also have some strategic support from the hiring manager who is overseeing the project
• Some of the existing content was written by developers, it’s a lot of re-writes/digital content editing, into a consistent voice and tone
• More than just editing on a sentence level – understand the larger picture of instructional content and actually write the responses of the virtual assistant
• Financial services experience might help but it isn’t required; it’s the experience writing FAQs and with virtual assistants that is most important
• The project deliverables will support an end-to-end customer experience that maintains messaging consistency across all help content for the product
• Every candidate interviewed will need to take a 30 minute writing/editing test as the 4th and final round of Zoom interviews

This initial project will only last 3-4 months but if the Content Editor / Strategist has additional expertise past this FAQ/Virtual Assistant role then there could be future opportunities since this team is growing over the next year.

This is summary of our clients full job description so if you are selected for an interview please request the full copy from us so you can prepare.

Submit resume (and samples if applicable) to: cc187@jobalert.creativecircle.com