Digital Program Manager - Full Time - WFH during Covid-19

Starts February 2021
Duration Full Time
Status Full Time
Rate Up to $100,000 DOE
Our client is looking for a Digital Program/ Engagement Manager to join their team, full time, to support their significant growth and help them capitalize on the momentum they are experiencing! Working lockstep with the Executive Strategy Director and any, and all departments that touch the program - you will play a critical role in the successful delivery of large, enterprise level digital products.

What you'll be doing as the Digital Program / Engagement Manager:
- Using your keen project management skills to oversee the high level details of the execution of complex multi-track projects and programs.
- Taking an SOW and breaking in down into prioritized tasks and activities that each team needs to do to get the project off the ground including but not limited to resourcing requirements, initial team meetings, gathering client assets, briefing on priority milestones etc.
- Applying your knowledge of digital product builds and speaking the language of UX, Design, Research, Development, Data etc for projects including native mobile apps, large complex websites, ecommerce sites, digital strategy etc.
- Working closely with the client to ensure expectations are set, milestones and SLAs are met as per SOW and communicating status and any changes in scope.
- Building a trusting relationship with client and learning about their business to recognize opportunities to do additional work with them.
- Working lockstep with the Executive Strategy Director, flagging any issues and communicating high level status of projects.
- Establishing a relationship with each of the internal departments; ensuring that empathy is at the centre of the relationship with a goal to understand and problem solve to keep the teams on track and aligned to delivering exceptional work.

Skills and Experience:
- 5+ years of experience as a Program Manager, Strategic Account Manager, Project Manager, Engagement Manager or similar title.
- Ideally you have agency experience and understand how projects get planned with cross-functional digital teams.
- Proven experience working from contracts/statements of work to set up project plans, brief in teams, prioritize tasks, resource (or outline resourcing needs) and running client kick offs and status meetings.
- Track record of aligning teams toward delivering exceptional, high quality work.
- Specific experience and success stories to tell about how you have recognized additional opportunities in current clients to grow business.

If this sounds like you - please get in touch with your resume, we are keen to tell you more about the role.

FEB. 2021

Submit resume (and samples if applicable) to: cc242@jobalert.creativecircle.com