Social Media Community Manager - WFH during Covid-19

Starts mid November
Duration Full Time
Status Full Time
Rate DOE
Our Agency client is looking to hire 4 Full-time Social Media Community Managers. All position will report into an Account Director, Social Media. They are building out a Social team that will eventually sit onsite at the client's office in Wiltton, CT.

All positions will start November 16 for the right candidates and will be full time, staff roles.

Due to COVID-19, the roles will be OFFSITE through March 2021. Eventually the positions will be expected to be onsite 3 days a week, and 2 days offsite.

Social Media Community Manager Responsibilities:
- Support global CPG/ Beauty / Skincare client in building the brand presence on all social media platforms through organic content posting & community management on all social platforms including Facebook, Instagram, Twitter, Pinterest, YouTube
- There are 4 brands in the portfolio. Each position will focus on the US Market
- Plan, develop and coordinate the organic content calendar by social platform on a quarterly and monthly basis; includes creation of social media copy and creative based on program strategy, social media & audience insights
- Manage all social media posting from brand owned channels
- Respond daily to all consumer posts and fostering an active community across all social platforms, includes developing in-the-moment content and posts
- Lead Social listening to find relevant insights for the brand to have a POV and incorporate into social strategy
- Lead briefing, production management, liaison and approval process of any social assets/ posts
- Lead updating of community management response documents
- Monthly and quarterly social media reporting
- Stay current on all social trends and industry landscape
- Participate in regular status and brainstorm meetings with the integrated agency team, brand/marketing, internal teams
- Work collaboratively with the Account Director and help with strategy, planning and program management
- Work collaboratively with fellow Social Media Managers and help cover brands if someone is on PTO
- Be a brand champion to internal & external stakeholders

Social Media Community Manager Qualifications:
- 4+ years in Social Media from a digital, social media, PR or advertising background
- Must have experience with Beauty / Skincare brands
- Some Agency experience is ideal
- Must have experience with Photoshop and Canva
- Bachelor’s degree in Marketing or Writing strongly preferred
- Proven track record of exceptional written and verbal communication skills, with the ability to take on different brand tones and styles
- Proficient in developing creative and aesthetically strong visuals for social media, such as graphic designed images or short-format videos/GIFs
- Excellent attention to detail and organizational skills with the ability to deliver high quality, creative work, learn quickly, and effectively multi-task and manage deadlines
- In-depth knowledge of and passion for Social Media and overseeing online communities
- Proficient in reviewing, analyzing and extracting key insights from social media metrics
- A strong understanding of social media channels and how to effectively measure content performance on these channels
- Current with social and content marketing trends
- Familiarity with digital marketing (paid search, SEO, eCommerce) is a plus
- Flexible working hours: might include some weekend and evening hours and possible travel to brand events
- Solution-oriented with a strategic mindset and collaborative approach
- Results-driven, responsible and accountable
- Skilled in multi-tasking and effective time and project management
- Experience working with cross-functional teams including external agencies
- Proficient with Social Media tools such as: Sprout Social, Meltwater (Sysomos), Brandwatch, Sprinklr, Hootsuite
- Proficient with Photoshop and Canva
- Strong knowledge of Microsoft Office

Submit resume (and samples if applicable) to: