Position UX Researcher (w/ lab and insights experience) - Full Time
Location Manhattan
Starts ASAP
Duration Full Time
Status Full Time
Rate DOE
Our client is renowned telecommunications company and they are seeking a UX Researcher to join their team Full Time.

The UX Researcher will partner with Experience Designers and Managers within their newly developed research lab focusing primarily one particular segment of the Consumer Journey (such as Learn + Decide, Buy and Get, Use + Pay and Stay or Leave). You will be accountable for conducting the appropriate insights work to reveal consumer needs and expectations from defining new experiences to delivering a solution that satisfies and delights their consumers.

- Performing insight activities ranging from front-end experience creation, design refinement in-person and remote A/B testing.
- Integrating secondary data and inputs into the insights process.
- Developing the screening criteria, discussion guide and activities for each stage of insight and moderate sessions. - - Presenting research findings in a compelling way that helps stakeholders empathize with consumer needs and how they impact solutions.
- Present insights to Senior Leaders as-appropriate.
- Ensure that the Consumer Experience Lab and technology is operating well for consumers and stakeholders.
- Escalate ongoing needs and issues to the Director of UX Research.
- Manage recruiting and facilities firms as well as well as remote testing panels and partners.
- Manage the participant experience to ensure they are comfortable.
- Maintain confidentiality as well as note-taking and video responsibilities amongst the core team.

-6+ years of experience, 4 or more of which should be specifically in Market Research / Consumer Insights/ UX Research
- Experience managing the recruitment process with vendors and managing the day-to-day quality of the lab.
- Ability to define and plan the approach and methodologies in context of project scope and timeline.
- Experience providing insights to inform digital engagement (website, apps, api’s).
- Experience with secondary data, trends and learnings.
- Experience moderating and planning ethnographies, one-on-one’s, panels and remote testing environments.
- Experience developing screening criteria to identify the right consumers.
- MUST be able to create discussion guides and have experience in qualitative generative research, evaluative methodologies, and usability from concept formation through launch.
- Experience working in an agile environment.
- Ability to ensure the right technology and tools are in-place to provide a great lab experience for consumer participants and viewers.
- Familiarity and experience working with data science, analytics and market research groups on quantitative evaluations.
- Experience bringing the insights to life through a narrative that clarifies the needs and desires of their consumers and how they can be integrated into the designed experience.
- Experience crafting discussion guides and appropriate tools and exercises to reveal consumer’s needs and desires in close partnership with Experience Design, Management and Business Partners.
- Experience working in the early stages of group formation.

MAY. 2019

Submit resume (and samples if applicable) to: cc263@jobalert.creativecircle.com