Director of Experience Design

Location Huntersville, NC (WFH flexible)
Starts Within a Couple Weeks
Duration Full-Time
Status Full-Time
Rate up to $170K DOE + 35% bonus
Our wholesaler client is looking for a Director of Experience Design to join their growing Customer Experience team full-time.

This position is hybrid out of their Huntersville, NC office but open to remote candidates as well.

The Director of Experience Design will work closely with Executives after identifying opportunities to improve customer experiences and develop processes to improve them. This role requires hands-on strategy formulation, journey and concept design, sprint design and facilitation, knowledge of qualitative research methodology, familiarity with UX/UI and partnering on implementation. You will also be managing a team of 3-5 employees.

The Director of Experience Design responsibilities:
- Hands-on experience designing holistic, B2B omni-channel ecosystems from concept to production
- Ability to work hand in hand with Executives and Business Partners through consumer journeys, storyboards, ecosystem and service designs, prototypes, wireframes, infographics and other materials
- Ability to transform tasks into intuitive, accessible, and easy-to-use service and operational designs through the entire experience lifecycle, for the first-time customer to the tenured customer
- Serving as a mentor to the customer experience team and a consultant to the internal project teams and cross-functional design sprint teams to improve the end-to-end customer lifecycle

The ideal Director of Experience Design will be/ have:
- Minimum of 10 years experience in Experience Design, Human Centered Design or Customer Experience
- Experience leading/managing small teams
- B2B experience in the distribution vertical or similar B2B businesses
- Hands on experience using Customer Journey Mapping software (i.e., UXPresia, CX Omni, Suite CX)

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Submit resume (and samples if applicable) to: Casey.Buss@jobalert.creativecircle.com


About Creative Circle
Creative Circle is a recruiting agency, and we proudly match professionals with companies looking for talented team members. The above listing is for a role with one of our clients. Our connections at top companies get your resume in front of the right people and access to amazing positions that aren't posted anywhere else. If you’re a good fit for this role (or another we're currently working on), a local recruiter will reach out to schedule a screening interview. We present only the top candidates to our clients.

For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa.