Service Designer - Fully Remote/Off-site

Starts Next Month
Duration Through Dec. 31st 2021
Status Freelance
Rate $60/hr
Our finance client is seeking a Service Designer with 4+ years of experience in Service Design and 6+ years of experience in a design related position for a contract, 40 hours/week working alongside the Client Strategies Team starting in Mid-December.

It is required the Service Designer have Service Blueprint experience. The Service Designer will research customer behavior and common customer responses to particular experiences, then will create new process to improve observed issues.

Service Designer Responsibilities:
- Develop service blueprints, workflows, wireframes, prototypes, and other design deliverables.
- Co-designing with customers, engineers, product managers, and other stakeholders to deliver human-centered, end-to-end solutions that meet needs of customers.
- Understanding and articulating clearly how services need to change from a user centered, system, and business perspective
- Mapping service experiences of customers to provide insights for human-centered design outcomes.
- Lead design brainstorming and review sessions.
- Lead and participate in user research activities and incorporate insights into service design and UCD deliverables.
- Designing, building, and setting usability tests for service and product prototypes, working from sketches into quick prototypes that can be iterated with feedback
- Designing with engineers and product managers to successfully deploy solutions.
- Mentor and coach other design team members who have not mastered Service Design.
- Support and teach other internal organizations how to design better services using user-centered design best practices and service design techniques.
- Foster a design culture within the organization.

Service Designer Requirements:
- A bachelor's degree (BA or BS) in a design related field is strongly preferred
- Master's degree preferred.
- Proficiency with computer applications appropriate to the position and assignment is also required.
- Facilitation certification
- Change Management Certification
- Experience leading large enterprise wide technology deployments

Submit resume (and samples if applicable) to: cc106@jobalert.creativecircle.com