Position Director of CRM
Location West LA
Starts Within a Couple Weeks
Duration Full Time
Status Full Time
Rate DOE
Beauty brand is looking for a Director of CRM to join their growing team.

The Director of CRM will be responsible for building, engaging and retaining customers. You will partner with the data team to identify customer buying patterns and to improve the customer experience.

Must have experience leading CRM/Email and loyalty programs for a large eCommerce brand!

Responsibilities:
-Define KPIs and set measurement benchmarks for multiple CRM campaigns
-Build customer service path from start-to end
-Work with data team to analyze customer streamlines to engage and retain consumers
-Write content for campaigns
-Cross selling experience
-Manage ESP and loyalty programs

Requirements:
-Must have 5+ years experience managing CRM programs at a large eCommerce brand
-Must have experience leading and managing a small team; strong mentorship skills
-Strong writing and grammar skills; impeccable attention to detail
-Highly strategic thinker
-Proven record of increasing retention rates
-Experience building and engaging customers and a proven track record of retaining customers
-HTML and SQL experience

Submit resume (and samples if applicable) to: cc176@jobalert.creativecircle.com