Online Reputation Program Manager

Location Plano, TX (Hybrid)
Starts April 2022
Duration 6 - 18 months, 40 hours/week
Status Freelance
Rate Around $40 per hour
Our global technology device client in Plano is looking for a freelance Online Reputation Program Manager to start in May, 40 hours per week, for at least 6 months.

This role will start remotely but will ultimately require some work onsite in Plano.

The Online Reputation Program Manager will manage the client's brand reputation team through development and oversight of operational strategies, data analysis and management of team responsible for responding to and moderating product reviews for client's tech products and retail partners.

Online Reputation Program Manager
Develop and implement operational strategies
Deliver reporting/analysis of user behavior, performance metrics, and product trends, brand risks, etc.
Research/identify trends, issues, and solutions efficiently
Manage tools for responding and reporting product reviews
Drive agent performance to maintain consistent brand voice and tone
Project plan based on business needs, tools, retailers, stake holders, and overall support

Online Reputation Program Manager Requirements
Bachelor's Degree required + 3 to 5 years in online customer communications program management
Strong writing and general communication skills
Proficient in Microsoft Excel, PowerPoint, Outlook
Sprinklr and Bazaarvoice experience a plus

The client is requiring COVID-19 vaccination for this position. If there is a bona fide medical or religious reason why you cannot be vaccinated, you may contact If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact


Submit resume (and samples if applicable) to:

About Creative Circle
Creative Circle is a recruiting agency, and we proudly match professionals with companies looking for talented team members. The above listing is for a role with one of our clients. Our connections at top companies get your resume in front of the right people and access to amazing positions that aren't posted anywhere else. If you’re a good fit for this role (or another we're currently working on), a local recruiter will reach out to schedule a screening interview. We present only the top candidates to our clients.

For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa.