Digital Marketing Customer Experience Manager - WFH during Covid-19

Starts As soon as person is identified
Duration Possible Full-Time
Status Freelance/ possible Full-Time
Rate depends on experience
One of our Clients is looking for a Digital Marketing Customer Experience Manager to join their team on a freelance basis with potential for full time opportunity.

This Marketing Customer Experience Manager will work cross-functionally with internal teams, external teams, partners, and vendors. They will be managing a team of 4 direct reports and work closely with the IT team.

The ideal Marketing Customer Experience Manager will have:
-Experience working with Marketing and Technology to map the customer journey.
-Bachelor’s degree in business, Marketing, Communications, or a related field.
- Familiarity with SCRUM methodology or certification as a SCRUM Product Owner.
-Experience working with third party vendors.
-Ability to manage budgets.

Nice to haves:
-Quality assurance experience
- Financial experience

Daily Responsibilities:
-Lead efforts to enhance digital customer experience on websites, primarily in the areas of user experience, and product ownership.
-Understand the customer journey and pain points to improve the customer experience.
-Partner and strategize with key internal stakeholders and integrate VoC data across touch points
-Collaborate to develop SEO roadmaps
-Work with IT, product, marketing and agency partners to develop a prioritized roadmap
-Lead CX for all digital properties, including online and mobile banking, and business online banking


*WFH / Hybrid
**Equipment provided

Submit resume (and samples if applicable) to: Tiffany.Hicks@jobalert.creativecircle.com


About Creative Circle
Creative Circle is a recruiting agency, and we proudly match professionals with companies looking for talented team members. The above listing is for a role with one of our clients. Our connections at top companies get your resume in front of the right people and access to amazing positions that aren't posted anywhere else. If you’re a good fit for this role (or another we're currently working on), a local recruiter will reach out to schedule a screening interview. We present only the top candidates to our clients.

For Creative Circle to represent candidates for freelance opportunities, applicants must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa.