UX Researcher

Location San Bruno, CA (Hybrid)
Starts Within 2+ weeks
Duration 6+ Months
Status Freelance (40 hours a week)
Rate $49/hr. - $55/hr. (DOE)
The Bay Area's top video-sharing giant is seeking a Researcher to assist their team. The Trust and Safety UX Research team is looking for a Researcher to support research to help them improve tooling and process efficiencies of Trust and Safety tool users. This role will involve running internal usability studies, conducting user interviews to understand user journeys and process workflows, and working closely with stakeholders to scope and execute research studies that address critical business needs. This individual will also be responsible for analyzing data and reporting findings from research. This is a 6 month role with an opportunity to extend.

This role will be hybrid/onsite 2-3 days a week. The team is located in San Bruno and the office is public transportation accessible via company shuttle. The client is requiring COVID-19 vaccination for this position.

Top Responsibilities for Researcher:
-Conduct user research with client's internal tool users to identify user behaviors, needs, and pain points experienced during critical workflows.
-Collect and analyze user behavior through qualitative methods such as interviews, concept feedback, data analysis, and shadowing.
-Develop research deliverables based on research insights such as user journeys, process maps, and other related frameworks representing user and business needs.

Ideal Qualifications for Researcher:
-Bachelor's degree in Human-Computer Interaction, Cognitive Science,Statistics, Psychology, Anthropology, related field, or equivalent practical experience.
-4-5+ years experience conducting research utilizing various methods (e.g., usability studies, contextual inquiry, surveys, etc.).
-4-5 years experience with workflow or systems mapping.
-4-5 years experience partnering with product, design, and eng.


Submit resume (and samples if applicable) to: Sammy.Realon@jobalert.creativecircle.com

About Creative Circle
Creative Circle is a recruiting agency, and we proudly match professionals with companies looking for talented team members. The above listing is for a role with one of our clients. Our connections at top companies get your resume in front of the right people and access to amazing positions that aren't posted anywhere else. If you’re a good fit for this role (or another we're currently working on), a local recruiter will reach out to schedule a screening interview. We present only the top candidates to our clients.

For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa.