UX Researcher - Hybrid

Starts Within a Couple Weeks
Duration 6 Months, opportunity to convert to FTE
Status Freelance/ possible Full-Time
Rate 45-55 (experienced based)
Our client, a well known global financial services company, is looking for a UX Researcher to join their team on a long term freelance opportunity that can convert to full-time. The location is Columbus, OH and will be 25-50% onsite. The ideal candidate will have 4-6 years experience with an online portfolio demonstrating design thinking, planning, and group facilitation.

This role will be part of the aggregation team performing qualitative and sometimes quantitative research to understand API’s for a digital storefront, workflows, and unique research participants and aggregators. This is a tech heavy space and someone with a technical, engineering, or coding background could be a big plus.

The UX Researcher will be joining a team that works on customer experiences and all the products customers engage with. There is a large amount of leadership support and investment internally in this space which is exciting!

UX Researcher Overview
• Demonstrate a higher than usual degree of user empathy, and will be able to tell a compelling story about the motivations and intentions of our users, inspiring all stakeholders towards “Aha!” moments.
• Have excellent project management and organizational skills and be able to work collaboratively and productively with diverse teams as well as independently.

UX Researcher Primary Responsibilities
• Be able to quickly understand the needs of our internal clients—especially as they relate to who their users are and what questions they really need to have answered.
• Take a question or a problem and be able to translate it into a testable hypothesis—complete with a specific method and tasks that appropriately respond to research, project, and business objectives.
• Develop and conduct research initiatives and execute them on time and on budget.
• Motivate project teams with concise yet thorough reports and brilliantly prepared presentations under tight deadlines.

UX Researcher Qualifications
• 4-6 years of practical user research experience.
• Design thinking experience – including planning and group facilitation.
• Foundational understanding of and experience with ethnographic, contextual inquiry, generative/exploratory research techniques would be strongly favored.
• Project management and negotiating skills are central to the position.
• Communication, critical thinking, and creative problem-solving skills required. Your ability to demonstrate success in these areas should quickly become obvious.
• Ability to communicate research results, graphically depict data, and justify methods and approaches—both orally and in writing—are an absolute must.
• In-depth knowledge of Microsoft and Adobe suite products necessary, especially Excel, Illustrator, and InDesign.
• Knowledge of survey tools including dScout or Optimal Workshop, and prototyping tools including Keynote, Sketch, or other InVision tools are a plus.
• Experience with eye tracking research and software are a plus.


Submit resume (and samples if applicable) to: alicia.capobianco@jobalert.creativecircle.com

About Creative Circle
Creative Circle is a recruiting agency, and we proudly match professionals with companies looking for talented team members. The above listing is for a role with one of our clients. Our connections at top companies get your resume in front of the right people and access to amazing positions that aren't posted anywhere else. If you’re a good fit for this role (or another we're currently working on), a local recruiter will reach out to schedule a screening interview. We present only the top candidates to our clients.

For Creative Circle to represent candidates for freelance opportunities, applicants must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa.