Senior Service Designer - Other Areas

Starts Within a few weeks
Duration 3 month contract to hire
Status Freelance to Full-Time
Rate Around $80/hour; depending on experience
Are you a service designer who loves designing experience design flows? Our Fortune 100 healthcare client is looking for a senior service designer to join their team.

This is a contract to hire role that will be 3 months contract and then direct-hire. The role will be offsite until they return to the office, then it will be onsite.

The senior service designer will be responsible for:
- Assisting with the creation of service and product concepts either through storyboarding, wireframing, and/or other visual mediums to facilitate future state micro-journey concepts.
- Supporting current state research and competitive benchmarking per micro-journey.
- Recruiting/Screening candidates for research and concept testing.
- Developing research plans and/or interview guides for sessions.
- Training other team members to get them up and running on their own research and concept studies.
- Synthesizing all research findings and work with product managers and other team members to add to backlog.
- Working to iterate requirements, concepts, and other vision documentation.
- Developing Experience or Service design flows with either UX or process team collaborators and all associated assets (training guides, marketing materials, customer service guides etc).
- Working collaboratively with customers, operators and leadership to propose novel experience improvements that align to priority measures.
- Being a great storyteller, who can seamlessly lead teams to synthesize findings into insights and business recommendations that drive impact.
- Collaborating and co-creating with product teams and business partners quantify value the of a concept, design operational roles and processes, and build business models for larger deployment.
- Creating communication artifacts that define current state and future state of the optimized experience.

The senior service designer must have:
- 5-7 years of relevant experience, or equivalent and 4 years of demonstrated horizontal leadership experience (i.e., projects, initiatives)
- Advanced level powerpoint, Figma or sketch, illustrator/in-design or other communications design software
- Experience doing service design or UX in agile environments with lean design support
- Demonstrated experience collaborating with cross-disciplinary agile teams in regular sprint cadences
- Primary consumer research experience, having contributed to compliant ethnographic studies in consumer homes touching on advanced subjects in the healthcare context
- Demonstrated ability to translate consumer needs into conceptual experience models, design tests to validate hypotheses, refine experiences and deploy at scale through operating partners
- Ability to quickly illustrate new ideas, concepts, and experiences visually to aid in story-telling and alignment
- Expert facilitator with ability to design and deliver focus groups, workshops and multiple types of custom (co)design sessions with consumers and business SMEs
- The ability to communicate and influence senior executives to individual contributors
- Excellent time management skills, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment

Preferred senior service designer qualifications include:
- Bachelor’s design degree in (Communications Design, Service Design, Design Research, or UX) or equivalent experience in a related field
- Storyboarding, illustrating, and or animation skills either digitally or hand drawn
- Ability to navigate in a fast-paced environment and prioritize tasks with competing deadlines
- Strong interpersonal skills and an ability to productively collaborate across various organization/functions

If you feel you are a good fit for this role, please email us and tell me why with your resume and/or portfolio.

SEP. 2021

Submit resume (and samples if applicable) to: cc134@jobalert.creativecircle.com


About Creative Circle
Creative Circle is a recruiting agency, and we proudly match professionals with companies looking for talented team members. The above listing is for a role with one of our clients. Our connections at top companies get your resume in front of the right people and access to amazing positions that aren't posted anywhere else. If you’re a good fit for this role (or another we're currently working on), a local recruiter will reach out to schedule a screening interview. We present only the top candidates to our clients.

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