Product Support Specialist - (REMOTE) Mt. View via Company Shuttle! - WFH during Covid-19

Starts Ready to hire
Duration 3+ Months
Status Freelance (40 hours a week)
Rate $28/hr. - $34/hr. (DOE)
The Bay Area's best-known search engine giant is seeking a Product Support Specialist to assist their team.

Top Responsibilities:
-Manage launch requirements and readiness among our various support channels.
-Monitor user feedback channels and partner channels to surface bugs and advocate for resolution of issues impacting our users.
-Partner closely with PM, Eng, QA, UXR, Marketing and Feedback Operations teams to ensure actionability and quality of our user insights data.
-Manage reporting and communications for issue management and escalation programs.

Ideal Qualifications:
-Bachelor's degree or equivalent practical experience
-3 years of experience in support role, program or project management
-Cross functional engagement experience with product, engineering, tools and analytics

Submit resume (and samples if applicable) to: Amanda.L.Rielly@jobalert.creativecircle.com


About Creative Circle
Creative Circle is a recruiting agency, and we proudly match professionals with companies looking for talented team members. The above listing is for a role with one of our clients. Our connections at top companies get your resume in front of the right people and access to amazing positions that aren't posted anywhere else. If you’re a good fit for this role (or another we're currently working on), a local recruiter will reach out to schedule a screening interview. We present only the top candidates to our clients.

For Creative Circle to represent candidates for freelance opportunities, applicants must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa.