Product Support Specialist - (REMOTE) Brand Studio via Company Shuttle! - WFH during Covid-19

Starts In the next 1-2 weeks
Duration Through August
Status Freelance (40 hours/week)
Rate $28-34/hour DOE
The Bay Area's best-known search engine giant is seeking a Product Support Specialist to assist their team.

Top Responsibilities:
-Evaluate operations against support workflows to ensure quality.
-Investigate escalation's and underlying causes of user support trends on social to identify meaningful patterns and enhance user help journeys.
-Deep dive into specific issues to contribute to insights development.

Ideal Qualifications:
-BA/BS in any field or 3+ years of relevant working experience.
-3-5 years experience with social media support and/or app reviews.
-Aptitude for problem solving, particularly around data analysis and analytical reasoning.
-Interest in customer support and user experience; strong sense of user focus.

Submit resume (and samples if applicable) to:

For Creative Circle to represent candidates for freelance opportunities, applicants must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa.