Program Operations Specialist, L+ D - WFH during Covid-19

Starts Within a Couple Weeks
Duration 12+ Months
Status Freelance
Rate Up to $44/hr DOE
Our social media giant client seeks a Program Operations Specialist, L+D to join their team in this 12+ month freelance role!

The Program Operations Specialist will be responsible for the following:
- Execute and oversee the day-to-day operations of our L&D programs
- Identify opportunities to optimize and make programs consistent globally while balancing the business need for flexibility
- Coordinate special event logistics
- Understand and apply program strategies to decision making and proposals
- Establish standardized program reporting to deliver insights program managers
- Manage and consult on operational impacts of new programs or changes to existing programs
- Manage and escalate risks and issues and collaborate with cross-functional partners on resolution
- Make recommendations and create proposals on program changes and conduct cost/benefit analysis of potential operational improvements, as well as day to day decisions
- Develop and ensure standard operating procedures are in place for programs supported by the team globally
- Work closely with remote staff effectively and drive consistency of global processes
- Exercise independent judgment and discretion while utilizing company policies and practices to determine appropriate action

The ideal Program Operations Specialist should possess the following:
- Experience in customer service, communication and cross group collaboration
- Experience in analysis, data management and reporting
- Comfortable working through ambiguity and uncertainty in a fast paced, ever-changing work environment
- Experience in project management, process improvement, and problem solving
- Experience working in a team environment as well as independently, with minimal supervision
- Experience with time management, attention to detail, and multitasking
- Experience working across various levels of the organization, while building trust and fostering collaboration
- Experience with MS Office (Word, Excel, Outlook, PowerPoint, Access)
- Experience with creating macros, pivot tables, vlookup, analytical capabilities and workbooks

Creative Circle is focused on protecting the health and safety of our candidates, clients, and communities. Details of our job descriptions are always subject to change, e.g., on-site vs off-site. We follow the guidance of the CDC, WHO, CPHA, and government officials. If you have questions about a specific job posting, please contact us. Be well and stay well. - Creative Circle.


Submit resume (and samples if applicable) to: