UX Content Strategist - Other Areas

Starts Within a Couple Weeks
Duration Months
Status Freelance
Rate Up to $65 (DOE)
Our tech client needs a UX Content Strategist to join their team for a 10 month contract, for 40 hours/week. Potential to extend for the right fit!

The UX Content Strategist will be responsible for the following:
- Define content strategy and roadmap
- Define content governance processes
- Perform content gap analysis and work with content producers and partners to address it
- Partner with various stakeholders and other teams to ensure customer have access to all the content they need
- Monitor content performance and effectiveness and take actions accordingly
- Communicate progress to stakeholders and management
- Conduct competitive analysis and research to find new innovative ways to increase content engagement
- Work with Customer Success product manager to propose enhancements to existing functionality.
- Participate in testing of new content management tools and features
- Ensure that the Customer Success Center content is always fresh, relevant, and engaging

The ideal UX Content Strategist should possess the following:
- 5+ years of experience managing digital content in one of the following roles: content strategist, content manager, knowledge manager or analyst.
- Ability to efficiently explain complex ideas
- Ability to work well under pressure
- Experience building and implementing content strategy, writing style guides, organizing content, and defining taxonomy
- Proven ability to balance business needs with user experience
- Great analytics skills
- Strong interpersonal skills and an ability to deal with cultural diversity
- Critical thinking to work though challenges and find creative solutions
- Ability to work independently in a fast-paced environment
- Great organizational skills, attention to detail, and follow-through on executing projects
- Innovation and creativity to find solutions to complex challenges

Creative Circle is focused on protecting the health and safety of our candidates, clients, and communities. Details of our job descriptions are always subject to change, e.g., on-site vs off-site. We follow the guidance of the CDC, WHO, CPHA, and government officials. If you have questions about a specific job posting, please contact us. Be well and stay well. - Creative Circle.

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Submit resume (and samples if applicable) to: cc213@jobalert.creativecircle.com