Director of UX Content Strategy - Other Areas

Starts Within a Couple Weeks
Duration Open ended
Status Full Time
Rate Up to $200k DOE
Our enterprise SaaS client is looking for a Director of UX Content to join their team as a full-time direct hire!

The Director of UX Content will report to the VP of UX and will work with the UX team to:
-Design processes for managing content requests, reviews and iteration
-Implement full audits of existing copy, craft engaging onboarding flows, develop A/B value propositions
-Build, evolve and scale the editorial processes, standards, and tools
-Maintain and develop style guides, glossaries and best practices for the product and marketing teams
-Coordinate the localization process for global audiences
-Write UX content that focuses on education and product usage
-Uncover what customers need clarification on through product research based on usability sessions and support tickets
-Mentor new writers

This Director of UX Content Strategy must have:
-Content strategy development and UX writing skills, ideally at a consumer tech company
-Experience building teams and streamlining processes
-5+ years of content strategy experience, ideally including a global audience
-3 years of experience managing or leading UX writing teams
-Portfolio of UX-focused writing samples and style guidelines for web and mobile applications
-User research and analyzing feedback on usability sessions and support tickets
-Writing for voice and/or video products
-Localization processes for global audiences
-Building and maintaining content standards

BENEFITS: medical, dental, vision, FSA, PTO, Sick days, 401k matching, ESPP, commuter, breakfast, lunch, career development through leadership training, education, workshops and coaching

JUN. 2020

Submit resume (and samples if applicable) to: cc216@jobalert.creativecircle.com