Program Manager - Fully Remote/Off-site

Starts June 2021
Duration 12-month contract
Status Freelance/ possible Full Time
Rate $30-$33/hour, DOE
Our Fortune 500 client is hiring a Program Manager for a long-term contract position!

The Program Manager will be joining the customer experience team to support and manage the product training program. The ideal person will have experience with training programs for customer support in the tech space.

Responsibilities include:
- Develop product training roadmap
- Stay up to date on new and existing training methodologies
- Use technologies (LMS, Articulate, etc.) to scale the training experience from an in-classroom instructor led experience to add a mixture of virtual and self-driven learning
- Use principles of instructional design to optimize the training content for virtual learning using a mixture of delivery methods (video, text, walkthrough)
- Develop metrics, dashboards, and reporting that provide actionable insight to improve training content and outcomes

Qualifications:
- A degree level qualification in a business or technical discipline, and ideally an additional certification in a training area or equivalent business experience, BA or MS preferred in aligned field of study
- Deep understanding of training program design, implementation, delivery methods and processes
- Strong project management experience

Submit resume (and samples if applicable) to: cc224@jobalert.creativecircle.com


For Creative Circle to represent candidates for freelance opportunities, applicants must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa.