UX Researcher

Location Austin, TX (Fully remote)
Starts This Month
Duration 4-month w/ possible extension
Status Freelance/ possible Full-Time
Rate Freelance: $40-$55/hour, DOE
Full Time: $75,000-$110,000

We are looking for a UX Researcher with customer research experience. This opportunity is with a fast-growing, vacation rental platform. The role is slated till the end of the year with the opportunity to extend and go full time in 2022.

The UX Researcher can have a background in either customer support or research operations in a in-house setting. The role will be supporting the voice of customer funnel for the platform. This person will manage the customer feedback inputs across all journey touchpoints. This will include gathering feedback and working with individual product teams to synthesize these data sources and provide actionable insights and recommendations.

Other tasks will include:
? Managing tools, processes and communication across the company of all customer feedback touchpoints, including support interactions, NPS or other experience metrics, and in-product feedback
? Developing new processes that support teams around the business gaining access to data and insights from that data
? Synthesize customer feedback across sources, developing robust customer narratives and communicating these insights to relevant teams to action on them
? Continuing to develop our voice of customer program and strategy

Qualifications:
? 3+ years of knowledge in the UX space
? 1-2 years of research experience

Submit resume (and samples if applicable) to: ramsay.mccoy@jobalert.creativecircle.com


About Creative Circle
Creative Circle is a recruiting agency, and we proudly match professionals with companies looking for talented team members. The above listing is for a role with one of our clients. Our connections at top companies get your resume in front of the right people and access to amazing positions that aren't posted anywhere else. If you’re a good fit for this role (or another we're currently working on), a local recruiter will reach out to schedule a screening interview. We present only the top candidates to our clients.

For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa.