Customer Retention Manager

Location San Antonio, TX (Fully remote)
Starts Next Month
Duration Full-Time
Status Full-Time
Rate $70,000-$110,000, DOE
Our client, an retail eye care company, is looking for a Customer Retention Manager (CRM).

The CRM Manager will lead and direct strategic growth initiatives within CRM team in order to grow customer value. This includes driving the execution of strategic plans. This position will identify, research and analyze potential CRM opportunities for growth and develop CRM strategies to address and capture increased customer share of wallet.

Other responsibilities include:
+ Drive Contact Strategy and CRM optimization efforts
+ Build an effective ongoing multi-channel dialog with customers and prospects by utilizing segmentation, offers, channel delivery, context and campaign storytelling
+ Strategize and establish automated campaigns, new triggers, and lifecycle communications at key points in the customer journey
+ Drive test-and- learn campaigns across consumer touchpoints to enhance contact optimization strategies and overall ROI
+ Onboard and assimilate new-to-file consumers through world-class execution of data hygiene, list management and attrition prevention tactics
+ Lead collaboration and ensures alignment between CRM programs across, merchandising and marketing.
+ Drive Loyalty strategy and integrate Loyalty program within the CRM efforts

Qualifications:
+ Bachelor's degree in Marketing or a related field.
+ 5+ years Customer Relationship Systems and KPI metrics experience
+ Experience in leading CRM programs
+ Experience with SFMC or other major marketing cloud
+ Practical experience managing customer driven change programs from concept through to implementation
+ Solid background in customer acquisition, re-engagement and retention strategies.

Submit resume (and samples if applicable) to: sarah.maberry@jobalert.creativecircle.com


About Creative Circle
Creative Circle is a recruiting agency, and we proudly match professionals with companies looking for talented team members. The above listing is for a role with one of our clients. Our connections at top companies get your resume in front of the right people and access to amazing positions that aren't posted anywhere else. If you’re a good fit for this role (or another we're currently working on), a local recruiter will reach out to schedule a screening interview. We present only the top candidates to our clients.

For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa.