Client Success Manager

Location Temecula, CA (Fully remote)
Starts Within a Couple Weeks
Duration Full-Time
Status Full-Time
Rate DOE
Our client is hiring a Client Success Manager to join their growing team, full-time!

This is fully remote, with a wonderful culture and plenty of room for career advancement.

What you will be doing as a Client Success Manager:
Proactively guide clients through every step of the client journey - from pre-sales to implementation to invoicing - ensuring a seamless and successful experience
Maintain a deep understanding of products and educate customers about the most relevant features for their specific requirements
Serve as the voice of the client and provide internal recommendations on how to better maximize client value and retention
Prepare proposals and agreements (including obtaining necessary approvals, proofing, sending to prospects, tracking and follow up)
Onboard and integrate new clients as well as nurture existing client relationships
Participate in and drive strategic planning calls/meetings with field team, client, and internal departments
Coordinate with and serve as liaison between client and internal departments to fulfill contracted services
Assess health checks for clients to maintain momentum and drive satisfaction, adoption, and retention
Continuously improve the client experience by connecting the value and benefit of products and services to client needs and objectives
Responsible for the timely delivery of projects within scope and the insight to flag anything that could affect the project delivery or profitability.
Forecast and track key account metrics, including monitoring and analyzing client's use of our services and report to senior management
Manage changes to the project scope, project schedule, and project costs using the proper processes (i.e., change letters, repurposing opportunities)


What you need to know as a Client Success Manager:
3 years experience in account management or project management
Prior experience with CRM preferred
3-5 years' customer service experience
Actively look for opportunities to drive the business
Ability to effectively work on your own with minimal supervision
Excellent systematic and problem-solving skills
Ability to work closely and collaboratively within own team and cross-functionally
Strong organizational skills and ability to prioritize workload to meet tight deadlines in a fast-paced and dynamic work environment
Demonstrate attention to details and good record-keeping
High level of interpersonal skills with demonstrated tact, empathy, diplomacy, and emotional intelligence
Excellent listening and communication skills.
Knowledge and ability to use applicable information technology and systems to meet work needs
Project coordination experience a plus

#IND123
#LI-LM2

Submit resume (and samples if applicable) to: Lauren.Madden@jobalert.creativecircle.com


About Creative Circle
Creative Circle is a recruiting agency, and we proudly match professionals with companies looking for talented team members. The above listing is for a role with one of our clients. Our connections at top companies get your resume in front of the right people and access to amazing positions that aren't posted anywhere else. If you’re a good fit for this role (or another we're currently working on), a local recruiter will reach out to schedule a screening interview. We present only the top candidates to our clients.

For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa.