Customer Engagement Manager

Location Reno, NV (Fully remote)
Starts Within a Couple Weeks
Duration Full-Time
Status Full-Time
Rate DOE
Our B2B marketing client is hiring a senior-level Customer Engagement Manager to join their team full-time. This will be fully remote, 40 hours/week, M-F. You can be based anywhere in the U.S. to be considered! MUST have 5+ years of client-facing experience to be eligible.


What you will be doing as a Customer Engagement Manager:
- Work directly with account team to build out a plan for customers to see maximum success
- Oversee all post-sales activity which includes ensuring projects are delivered on time and within budget, maintaining project documentation
- Identify schedule deviations or challenges, and hold multiple internal and customer teams accountable for keeping their portion of projects on track. Understand and monitor various program reporting tools.
- Troubleshoot and find resolution to any client issues
- Organize a high volume of client information including scheduling and direct client communication
- Oversee logistics include resource allocation, time-zones, platforms and sharing of information across departments
Develop and execute on an internal and external communication plan to keep stakeholders informed of progress
- Serve as the voice of the customer and provide internal feedback on how we can better serve them to maximize customer value and retention
- Maintain a deep understanding of products and educate customers about the most relevant features for their specific requirements

What you need to know as a Customer Engagement Manager:
- 5+ years of project management experience (technology, agency or B2B preferred)
- Must have a Bachelor's degree
- Expert level project management skills with the ability to manage high touch clients (project management certification is a plus!)
- Experience in Account and Client facing roles
- Must be extremely organized and detail oriented throughout the client project process
- Thorough understanding of Workfront
- Ability to stay calm and effective within high stress environments/situations
- Understanding and openness to learning new technologies


#IND123

Submit resume (and samples if applicable) to: Lauren.Madden@jobalert.creativecircle.com


About Creative Circle
Creative Circle is a recruiting agency, and we proudly match professionals with companies looking for talented team members. The above listing is for a role with one of our clients. Our connections at top companies get your resume in front of the right people and access to amazing positions that aren't posted anywhere else. If you’re a good fit for this role (or another we're currently working on), a local recruiter will reach out to schedule a screening interview. We present only the top candidates to our clients.

For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa.