Customer Success Manager

Location New York, NY (Hybrid)
Starts as soon as the right person is found
Duration Full-Time
Status Full-Time
Rate DOE
Our client, a children's non-profit, is looking for a full-time Customer Success Manager to join their NY team! You should be passionate about working with kids, and enriching the lives of children.

The Customer Success Manager will:
-lead a team dedicated to delivering an excellent customer experience, and demonstrate a strong understanding of their target audience
-ensure delivery of high-quality engagements throughout customer lifecycle, and cultivate strategies to encourage retention / build long-term relationships (gifting, surprises, B2C experiences, etc.)
-guide customers through registration process, and share information about program offerings
-develop methods to solicit feedback (focus groups, surveys, calls, testimonials, etc.)

The Customer Success Manager has:
-3-5 years of experience in communications, customer success, or content marketing
-ability to manage / train junior team members
-strong interpersonal skills, and high level of organization
-experience working in a CRM

#LI-DNI

Submit resume (and samples if applicable) to: clerbie.montilus@jobalert.creativecircle.com


About Creative Circle
Creative Circle is a recruiting agency, and we proudly match professionals with companies looking for talented team members. The above listing is for a role with one of our clients. Our connections at top companies get your resume in front of the right people and access to amazing positions that aren't posted anywhere else. If you’re a good fit for this role (or another we're currently working on), a local recruiter will reach out to schedule a screening interview. We present only the top candidates to our clients.

For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa.