Remote CX Operations Manager

Location Basking Ridge, NJ (Temporarily remote)
Starts Targeting late January or early February - Interviewing Now
Duration 1-year contract to start, 40 hours/week, likely extension or conversion
Status Freelance
Rate $75/hour
Our client in the tech industry is seeking a Customer Experience (CX) Operations / Project Manager for a 1-year, 40-hour/week contract that will start remotely and likely extend or convert. The ideal candidate will be local to NYC or NJ to transition to a hybrid onsite schedule (date still TBD). For NYC candidates, vaccination is required.

The CX Operations Manager will:
- Support the planning and delivery team with daily operations for UX Design projects
- Coordinate meetings to drive progress and next steps
- Proactively assess risks and resolve issues
- Measure impact of initiatives and programs quantitatively and qualitatively
- Partner with other Marketing CX teams cross-functionally to ensure a consistent development process for UX Design projects

The CX Operations Manager must have 4+ years of experience as a Project Manager, including 2 years working directly with product/UX design teams.

Agency management experience is a bonus.

Submit resume (and samples if applicable) to:

About Creative Circle
Creative Circle is a recruiting agency, and we proudly match professionals with companies looking for talented team members. The above listing is for a role with one of our clients. Our connections at top companies get your resume in front of the right people and access to amazing positions that aren't posted anywhere else. If you’re a good fit for this role (or another we're currently working on), a local recruiter will reach out to schedule a screening interview. We present only the top candidates to our clients.

For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa.