Consumer Experience Coordinator - Fully Remote/Off-site

Starts August 2021
Duration 12 Months
Status Freelance / Contract
Rate DOE
An international eCommerce brand is looking for a Global CX Coordinator to join their team remotely, on a long term contract, for at least 12 months with occasional travel to HQ in Maryland.

The CX Coordinator will provide program management, reporting, communications and logistical support across all CX initiatives. In addition, the CX Coordinator will be tasked with using Qualtrics to generate consumer insights and working in Mural to document consumer journeys.

CX Coordinator responsibilities:
1. Consolidate CX recommendations from journey mapping & persona work, prioritize and maintain backlog, inventory & catalog of CX work
2. Own and prepare CX reports (financials, metrics, CX output/impact, etc)
3. Provide program management for sprints, journey mapping, persona creation
4. Own creation of CX communications and new channels/methods
5. Coordinate logistics for meetings (send calendar invites, attendee list, etc)
6. Manage CX Calendar (PTOs, sprints, etc) & coordinate content for key milestones
7. Support Voice of the Consumer work to create journeys, personas and Insights

This CX Coordinator MUST HAVE experience with sprints and project management.

Submit resume (and samples if applicable) to:

About Creative Circle
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