CX Analyst - Fully Remote/Off-site

Starts Next Month
Duration 6+ Months
Status Freelance / Contract
Rate DOE
An international eCommerce brand is looking for a Global CX Analyst to join their team remotely, on a long term contract, for at least 6 months with occasional travel to HQ in Maryland.

This CX Analyst will assist in generating consumer journey maps, executive presentations, and leading cross-functional projects to uncover drivers, pain points, and unmet needs. You will facilitate working sessions to explore new solutions and bring Design Thinking methodology and mindset to everything they do.

CX Analyst responsibilities:
- Develop current and future consumer journey maps, service blue prints, and action plans
- Bring together various data sources to understand consumers’ friction points, motivations, needs, goals, etc. and uncover the “why” behind consumer actions from a holistic, data-based view
- Partner with Consumer Insights team and Brand Marketing to ingest data and update personas and journeys accordingly
- Provide support for sprints to operationalize ideas and recommendations from journey mapping and persona work
- Collaborate with CX teammates & coordinate content for key milestones

CX Analyst qualifications:
- 2+ years of experience design thinking and consumer experience
- B2C experience
- Must have experience creating journey maps and personas
- Experience facilitating design thinking workshops/sessions
- Working knowledge of Mural or Qualtrics a plus
- Comfortable communicating and presenting to stakeholders
- Able to work independently to complete tasks.
- Bachelor Degree

Submit resume (and samples if applicable) to: Zach.Ryan@jobalert.creativecircle.com


About Creative Circle
Creative Circle is a recruiting agency, and we proudly match professionals with companies looking for talented team members. The above listing is for a role with one of our clients. Our connections at top companies get your resume in front of the right people and access to amazing positions that aren't posted anywhere else. If you’re a good fit for this role (or another we're currently working on), a local recruiter will reach out to schedule a screening interview. We present only the top candidates to our clients.

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