Integrated Experience Director

Location Saint Louis, MO (Hybrid)
Starts 2022
Duration Direct-Hire
Status Direct-Hire
Rate $225,000K; Annually + Full Benefits
Our Multi-National Client has a HOT need for an Integrated Experience Director with 12+ years Customer Experience Strategy and UX research and design to join a rapidly growing team in a Direct-Hire position.

The Integrated Experience Director will lead the company customer experience by identifying opportunities to grow market share and maintain relevancy by continuously enhancing the end-to-end omnichannel customer experience.

Integrated Experience Director Responsibilities:
-Develop clients strategy of creating a customer experience rooted in personalization, empathy, and control in a frictionless environment
-Ensure customer insights are developed through a combination of internal and external channels to inform the customer strategy. Also ensure information is parallel throughout the organization
-Understand the end-to-end customer journey and identify strategies to address customer pain points and enhance moments of joy at the moments that matter, incorporating customer feedback as much as possible.
-Collaborate cross-functionally to drive a CX strategy that also supports clients marketing, product/digital, service, sales, and technology strategy, etc., and provide guidance/ensure that these leaders have the data they need to adapt and execute as relevant in their areas
-Drive the development of key technical and design capabilities necessary for enabling future CX initiatives
-Track and manage the development of EHIs portfolio of CX initiatives spanning from incremental changes to existing products/services to entirely new businesses/offerings to serve new consumer needs -Develop approach to build, pilot, fund, scale, transition to the business, and measure success for CX initiatives
-Develop system to capture and implement continuous, real-time customer feedback (includes both voice of customer and voice of employee surveying)
-Report on the impact of programs on goals, objectives, and planned strategic roadmap to support executive-level decision-making
-Ability to drive change and prior experience leading strategic initiatives cross functionally, including defining, tracking, and reporting KPIs to measure ROI

Integrated Experience Director Qualifications:
- Bachelors Degree
-12+ years Customer Experience Strategy
-12+ years UX Research and Design
-10+years managing a team
-Experience with strategic planning and project management

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Submit resume (and samples if applicable) to: allie.gribble@jobalert.creativecircle.com


About Creative Circle
Creative Circle is a recruiting agency, and we proudly match professionals with companies looking for talented team members. The above listing is for a role with one of our clients. Our connections at top companies get your resume in front of the right people and access to amazing positions that aren't posted anywhere else. If you’re a good fit for this role (or another we're currently working on), a local recruiter will reach out to schedule a screening interview. We present only the top candidates to our clients.

For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa.