Position Service Design Lead
Location Atlanta
Starts Within a Couple Weeks
Duration Ongoing
Status Freelance
Rate Up to $85 an hour / DOE
Agency client has an immediate need for a Service Design Lead to own projects and accounts as well as contribute to the practice at the studio level, sharing responsibility for the Service Design team across all studio accounts.

Required for the Service Design Lead:
- 7+ years of experience
- 4+ years leadership/management experience.
- Bachelor’s degree or equivalent experience in a related field.
- Ability to create experience maps, user journeys and service blueprints, interaction models, flows, and wireframes.
- Extensive knowledge of rapid prototyping methods, ranging from paper sketching to digital prototypes.
- Ability to uncover user needs through research, develop deep insights, generate concepts, and craft how people will interact with the products and services.
- Experience establishing and managing client relationships.
- Experience leading multiple cross-discipline teams.
- Experience with Microsoft Office, Adobe Creative Suite, Sketch, InVision, Axure, Confluence, or JIRA is a plus.

This is an onsite, 40 hour a week, ongoing, freelance opportunity.

Submit resume (and samples if applicable) to: