Customer Success Manager

Location Atlanta , GA (Hybrid)
Starts Ready to hire
Duration Full-Time
Status Full-Time
Rate Up to 70K /DOE
Our client has an exciting opportunity for a Customer Success Manager to the lead the day-to-day contact for their assigned clients and work closely with their support team to ensure all client deliverables are met and client satisfaction is sound across all accounts.

The Customer Success Manager will become knowledgeable of the technology and execute various tasks such as media strategy and implementation, product upsells, data analysis and presentation, customer communication, and issue resolution.

Responsibilities of the Customer Success Manager:
- Manage, oversee & delegate execution of client deliverables ranging from Creative to Media to Strategy by partnering with the applicable internal and external teams
- Strategize and oversee implementation of monthly client media plans and product upsells
- Become the expert on each clients performance across media and technology
- Present performance data to clients
- Be comfortable leading client conference calls and in-person meetings
- Lead Quarterly Business Reviews and year-end meetings/presentations
- Become an expert in the companies technology offerings, potentially participating with new business pitches

The ideal Customer Success Manager identifies as a proactive, detail-oriented problem-solver that thrives in a fast-paced work environment and isnt afraid of day-to-day challenges. They are a collaborative go-getter who wants to be a customer advocate and partner closely with a scaling team to drive customer success.

Required for the Customer Success Manager:
- Minimum of 2+ years of recruitment, transportation, or client-facing experience
- BA/BS Bachelors degree
- Diligent prioritization skills, strong multi-tasker & ability to adapt to constantly changing and unexpected deadlines
- Experience working with a team & delegating when necessary
- Obtain a solid understanding of the product offerings and how they benefit clients recruitment strategies
- Proficiency with Microsoft Office

This is a full-time opportunity that is hybrid.

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Submit resume (and samples if applicable) to: Yanique.McClennon@jobalert.creativecircle.com


About Creative Circle
Creative Circle is a recruiting agency, and we proudly match professionals with companies looking for talented team members. The above listing is for a role with one of our clients. Our connections at top companies get your resume in front of the right people and access to amazing positions that aren't posted anywhere else. If you’re a good fit for this role (or another we're currently working on), a local recruiter will reach out to schedule a screening interview. We present only the top candidates to our clients.

For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa.