Position Brand Portal Manager
Location Richmond, VA
Starts Within a Couple Weeks
Duration Until End of Year
Status Freelance
Rate Up to $31.25/ hour DOE
A client in Richmond, VA is looking for a freelance Brand Portal Manager to join their team for at least 6 months.

Responsibilities:
- Own the master project schedule, plan and coordinate project resources, and manage meeting agendas and next steps (follow up)
- Responsible for managing and maintaining the following for the Brand Portal:
- Base product configuration
- Taxonomy
- User groups, user profiles and permissions
- Policies and processes
- Associated mailbox
- Triage, track and respond to all incoming inquiries
- Work with associated team members to identify appropriate answers to inquiries from across the enterprise and develop documented guidelines
-Communicate with inquirers to support their needs and steer them to recommended solutions in a manner that establishes our team’s mission to help and guide them while championing what is best for the enterprise overall.
- Coordinate and perform ongoing feature and functionality testing of Brand Portal
- Communicate platform issues to Platform Product Owner and Product Manager
- Develop and maintain a comprehensive Standard Operating Procedure documentation
- Coordinate with Platform Product Owner, Product Manager and technology team for new software releases and system upgrades
- Escalate networking and operating system problems to technology team
- Maintain data files and monitor system configuration to ensure data integrity

Basic Qualifications:
- Bachelor’s Degree or Military Experience
- 1-2 years of digital experience
- 1-2 years of project management experience
- 1-2 years of experience working with creative or tech teams
- Excellent Customer Service / Communication Skills

Preferred Qualifications:
- Bachelor’s Degree in Computer Science
- 1-2 years working with online portals
- 1-2 years working with creative and tech teams
- Proficiency in one or more of the following: project management, mailbox management, and document management
- Strong taxonomy and metadata skills

Submit resume (and samples if applicable) to: cc214@jobalert.creativecircle.com